At a Glance
- Tasks: Support and develop Makerspace services in a tech-driven library environment.
- Company: Dynamic library committed to community engagement and innovation.
- Benefits: Generous leave, pension scheme, health support, and flexible working options.
- Other info: Opportunities for personal development and career progression.
- Why this job: Be part of a creative team helping others explore new technologies.
- Qualifications: Good conversational Welsh and a passion for customer support.
The predicted salary is between 24000 - 28000 € per year.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
About the Role
We are seeking a Customer & Operations Assistant – Makerspace to support the ongoing development of library-based Makerspace services in a fast‑changing, technology‑driven environment. The role requires flexibility, a willingness to adapt to new systems, technologies, and service delivery models, and a commitment to helping customers and colleagues navigate these changes with confidence.
Key Responsibilities
- Support the delivery and continuous development of Makerspace services within libraries
- Adapt quickly to new technologies, tools, systems, and working practices as Makerspace services evolve
- Provide clear, confident customer support during periods of service, process, or technology change
- Assist users of all ages to engage with new and emerging technologies, often with varying levels of digital confidence
- Support the maintenance, updating, and safe use of Makerspace equipment, hardware, and software as technology advances
- Contribute ideas for improving services, processes, and activities in response to feedback and developments within the wider Makerspace community
- Organise and deliver workshops, events, and demonstrations, adapting content and delivery to suit different audiences and settings
- Provide ICT and digital support to library users and staff, particularly when systems or platforms change
- Work flexibly as part of the library rota, including evenings and Saturdays, and support wider library services as required
Qualifications
An Enhanced with Barred List Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children or adults at risk. Level 3 – you will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
Benefits
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
Customer and Operations Assistant: Makerspace in Ammanford employer: Delta Wellbeing Ltd
As a Customer and Operations Assistant in our innovative Makerspace, you will thrive in a supportive work culture that values diversity and encourages personal growth. With access to generous benefits such as a Local Government Pension Scheme, flexible working arrangements, and opportunities for professional development, you will be empowered to make a meaningful impact in the community while adapting to the latest technologies. Join us in fostering creativity and confidence among library users of all ages in a dynamic environment that prioritises employee wellbeing and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Assistant: Makerspace in Ammanford
✨Tip Number 1
Get to know the company and its culture! Research their Makerspace services and think about how you can contribute. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer support skills! Since the role involves helping users with varying levels of digital confidence, consider role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be flexible and adaptable! The job requires you to adjust to new technologies and processes. Share examples from your past experiences where you've successfully navigated change, as this will demonstrate your readiness for the dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our community. Don’t forget to highlight your ideas for improving services in your interview!
We think you need these skills to ace Customer and Operations Assistant: Makerspace in Ammanford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer and Operations Assistant. We want to see how you can adapt to new technologies and support our Makerspace services!
Show Your Passion for Technology:In your written application, let us know about your enthusiasm for technology and how you've helped others navigate it. Share any relevant experiences that demonstrate your ability to assist users of all ages with varying levels of digital confidence.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and highlights your key achievements and ideas for improving services in a fast-changing environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Delta Wellbeing Ltd
✨Know Your Makerspace Stuff
Familiarise yourself with the latest trends and technologies in Makerspace services. Be ready to discuss how you can support customers in navigating these changes, as well as any ideas you have for improving services based on community feedback.
✨Show Off Your Flexibility
This role requires adaptability, so be prepared to share examples of how you've successfully adjusted to new systems or processes in the past. Highlight your willingness to work flexible hours and how you can contribute to the library's wider services.
✨Engage with Confidence
Practice explaining complex technologies in simple terms. During the interview, demonstrate your ability to communicate clearly and confidently, especially when discussing how you would assist users of varying digital confidence levels.
✨Bring Your Ideas
Think about potential workshops or events you could organise that would engage different audiences. Share these ideas during your interview to show your proactive approach and commitment to enhancing the Makerspace experience.
