At a Glance
- Tasks: Assist customers and manage operations in a friendly library environment.
- Company: Carmarthenshire County Council, dedicated to community service.
- Benefits: Flexible hours, generous leave, health support, and career progression.
- Other info: Part-time role with opportunities for personal development.
- Why this job: Join a dynamic team and make a positive impact in your community.
- Qualifications: Good conversational Welsh and a passion for customer service.
The predicted salary is between 13.88 - 14.32 £ per hour.
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
About the vacancy
- Vacancy ID: 3513
- Organisation: Carmarthenshire County Council
- Number of vacancies: 1
- Contract type: Permanent Part Time
- Location: Ammanford
- Grade: Grade C +8%
- Hourly Rate: £13.88 - £14.32
- Contract Hours: 15
Come and join our team. Are you interested in working within the Library Service within Carmarthenshire? We now have an exciting opportunity at Ammanford Library. We are looking to appoint an enthusiastic individual to be part of the Libraries team; this individual will need to be committed and motivated. The post holder will ensure that customer enquiries are dealt with in an effective, efficient and friendly manner supported by the rest of the Customer and Operations team. Successful applicants would become part of a dynamic and dedicated team who provide the residents and visitors to our county with the services and opportunities that our facilities offer.
For an informal discussion please contact Steffi James 01554 742141.
Level 3 – Welsh language requirement: You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
Closing Date: 17/07/2026, 23:55
The Rewards: We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle‑to‑work scheme
- Flexible working and family‑friendly policies
Additional Information: We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. We have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Eligibility: You will be asked about your nationality and whether you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process. Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
Customer and Operations Assistant in Ammanford employer: Delta Wellbeing Ltd
Carmarthenshire County Council is an excellent employer, offering a supportive and inclusive work environment in Ammanford. With a commitment to employee development, generous benefits including a Local Government Pension Scheme, flexible working options, and a focus on health and wellbeing, we ensure our staff are valued and empowered to grow within their roles. Join our dedicated Libraries team and contribute to providing essential services to our community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Assistant in Ammanford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Delta Wellbeing Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Delta Wellbeing Ltd and let us see your personality shine through!
We think you need these skills to ace Customer and Operations Assistant in Ammanford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Delta Wellbeing Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Delta Wellbeing Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Delta Wellbeing Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Delta Wellbeing Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Delta Wellbeing Ltd will surely appreciate.
