At a Glance
- Tasks: Provide exceptional customer service and create a welcoming environment for all.
- Company: Join Carmarthenshire County Council's dynamic Actif team.
- Benefits: Enjoy competitive pay, generous leave, and career development opportunities.
- Other info: Flexible working options and a commitment to staff wellbeing.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Conversational Welsh at Level 3 is required; support available.
The predicted salary is between 20000 - 25000 £ per year.
About the vacancy
- Vacancy ID: 3323
- Organisation: Carmarthenshire County Council
- Number of vacancies: 2
- Contract type: Casual
- Location: Ammanford
- Grade: Grade B
- Hourly Rate: £13.45 (Including Real Living Wage Supplement)
- Contract Hours: 0
- Closing date: 23/06/2026, 23:55
Role Overview
Are you a highly motivated individual with excellent communication skills and a passion for providing exceptional customer service? Join our dynamic team at Actif as a Customer Service Assistant and play a key role in ensuring a positive and enjoyable experience for our customers. You will assist in delivering on Actif's ambition to improve wellbeing through inspiring our population to be active for life by providing an inclusive and friendly environment that puts the needs of customers at the heart of everything we do. Are you looking for a career where your development is a priority with a clear pathway? We are seeking enthusiastic, highly motivated individuals to join our team. If that's you, why not help us make a difference.
Qualifications & Requirements
Level 3 – You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
Benefits
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. We have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations.
Casual Customer Service Assistant in Ammanford employer: Delta Wellbeing Ltd
Carmarthenshire County Council is an excellent employer that prioritises employee development and wellbeing, offering a supportive work culture where customer service excellence is at the forefront. With benefits such as generous annual leave, access to health and wellbeing support, and flexible working policies, employees can thrive both personally and professionally in the vibrant community of Ammanford. Join us to make a meaningful impact while enjoying a fulfilling career path in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Assistant in Ammanford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Delta Wellbeing Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Delta Wellbeing Ltd and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Assistant in Ammanford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Delta Wellbeing Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Delta Wellbeing Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Delta Wellbeing Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Delta Wellbeing Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Delta Wellbeing Ltd will surely appreciate.
