Introduction
To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the medical devices sector.
About the Employer
We are a well-established medical device distributor with over 25 years of experience supplying high-quality products to the healthcare sector. Based in Newcastle-under-Lyme, we are a small, friendly team of around 30 employees. We pride ourselves on delivering reliable service, strong supplier relationships, and excellent support to our customers across the UK.
What You'll Do
- Carry out general administrative duties such as filing, scanning, photocopying, and data entry
- Manage incoming and outgoing email correspondence
Answer and direct phone calls in a professional manner - Provide exceptional customer service to customers via telephone and email
- Maintain and update office records, databases, and filing systems
- Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner
- Assist with purchasing administration, including raising purchase orders
- Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues
- Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections
- Support the sales team with travel arrangements, preparation of samples, literature, and quotations
- Assist with preparing documents and reports
- Support management where required with administrative and operational tasks
- Support other departmental functions where required
Training Outcome
Full-time, permanent role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Qualifications
- Essential - GCSE - English OR Maths - 4 / C
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday 8.00am - 4.00pm.
Expected Duration: 1 Year 6 Months
Training Provider: STOKE ON TRENT COLLEGE
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