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- Tasks: Manage multiple customer sites and lead engineering teams in a dynamic environment.
- Company: Join Delta Personnel, a leader in engineering and automation support.
- Benefits: Enjoy a competitive salary, company car, bonus potential, and generous holiday allowance.
- Other info: Hybrid role with opportunities for ongoing training and career development.
- Why this job: Make a real impact by enhancing operational performance across various sites.
- Qualifications: Experience in managing customer relationships and operational environments is essential.
Delta Personnel is searching for a Regional Service Delivery Manager for a multi-site engineering and automation support operation covering sites across Kettering, Reading, London and Bardon, with occasional travel to Romania. £65,000 basic salary plus company car or £5,763 car allowance, alongside a KPI bonus of up to £4,000 per year. This is a hybrid role working closely with engineering, operational and customer teams across multiple automated warehouse and logistics environments. The role will be responsible for managing customer relationships, operational performance, service delivery and engineering support activities across several sites within the region. Candidates located within approximately 30 miles of Kettering are preferred due to regular travel requirements between sites.
We’re after commercially aware and customer focused managers with experience operating within engineering, technical service, automation, logistics, facilities or operational service environments.
- Managing multiple customer sites across the region
- Leading Site Managers, Supervisors, Field Service Managers and engineering teams
- Managing customer relationships and acting as the regional escalation point
- Supporting operational performance, KPIs and SLAs across sites
- Leading customer review meetings and performance discussions
- Supporting cost reduction and productivity improvement initiatives
- Working closely with operational and engineering teams across the business
- Supporting health & safety, compliance and operational standards
- Supporting forecasting, budgets and commercial reviews
- Managing service delivery across resident engineering and support operations
Requirements:
- Experience managing customer relationships within technical, engineering or operational environments
- Multi-site operational or service delivery management experience
- Commercial awareness and understanding of KPIs, SLAs and operational performance
- Engineering or technical understanding/background
- Experience managing escalations and operational issues
- Strong communication and stakeholder management skills
- Full UK driving licence
- Comfortable travelling between multiple sites
Additional benefits:
- Company car or car allowance
- Bonus potential
- 25 days holiday plus bank holidays
- Pension contribution
- Employee ownership trust bonus opportunities
- Private medical options
- Ongoing training and development
Interested or want to find out more? Apply now or call (phone number removed).
Regional Service Delivery Manager in Kettering employer: Delta Personnel Ltd
Contact Detail:
Delta Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Delivery Manager in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and logistics sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and SLAs, and think about how your experience aligns with their needs. We want you to shine when discussing how you can improve service delivery!
✨Tip Number 3
Showcase your customer relationship skills! Be ready to share examples of how you've managed escalations and improved operational performance in past roles. This will demonstrate your value as a Regional Service Delivery Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Regional Service Delivery Manager in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing customer relationships and operational performance, as these are key for the Regional Service Delivery Manager role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your commercial awareness and understanding of KPIs and SLAs. This is your chance to show us how you can lead teams and manage multiple sites effectively.
Showcase Relevant Experience: When detailing your work history, focus on your multi-site operational management experience. We want to see how you've successfully handled escalations and operational issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Delta Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of engineering, automation, and logistics. Understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will show that you're not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing multiple teams, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led teams or managed escalations. Highlight how you foster collaboration and drive performance across different sites.
✨Demonstrate Customer Focus
This position is all about managing customer relationships, so come armed with examples of how you've successfully handled customer interactions in the past. Be ready to discuss how you’ve resolved issues and improved customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Travel Questions
Given the travel requirements for this role, be ready to discuss your flexibility and experience with managing multiple sites. Share any past experiences where you’ve successfully navigated logistical challenges or maintained strong communication across locations.