At a Glance
- Tasks: Support the Income & Allocations team with customer interactions and administrative duties.
- Company: Join a dynamic housing organisation focused on excellent customer service.
- Benefits: Competitive salary, flexible working, generous leave, and employee support programmes.
- Other info: Enjoy a hybrid work model and opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 26492 - 26492 £ per year.
We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team.
You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office.
You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.
- What you'll be doing
- Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts.
- Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers.
- Give advice and support to customers and other social landlords regarding our mutual exchange cases.
- Assist the team with enquiries regarding housing applications from our customers and Local Authorities.
- Keeping our client record systems up to date.
- What we are looking for
- The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met
- The ability to work as part of a team and build effective working relationships with a variety of people
- An understanding of confidentiality and the ability to deal sensitively with difficult situations.
- Previous experience in customer service and liaising with customers by phone when required.
Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need.
The salary for this post will be £26,492 Per Annum.
- Learning and development opportunities
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
We operate a hybrid working policy at Delta Housing Ltd.
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Income & Allocations Assistant in Southend-on-Sea employer: Delta Housing
Join a dynamic team in Chelmsford as a Responsive Repairs Coordinator, where you will play a crucial role in ensuring efficient service delivery and excellent customer satisfaction. Our supportive work culture prioritises employee growth through learning and development opportunities, alongside a robust rewards programme that recognises your contributions. Enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working after training, making this an ideal place for those seeking meaningful and rewarding employment.
