Income & Allocations Assistant in Southchurch Village

Income & Allocations Assistant £26,492 Southend Permanent Full-Time We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team. You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office. You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service. What you'll be doing * Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts. * Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers. * Give advice and support to customers and other social landlords regarding our mutual exchange cases. * Assist the team with enquiries regarding housing applications from our customers and Local Authorities. * Keeping our client record systems up to date. What we are looking for * Excellent ICT / MS Office skills. * The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met * The ability to work as part of a team and build effective working relationships with a variety of people * An understanding of confidentiality and the ability to deal sensitively with difficult situations. * Previous experience in customer service and liaising with customers by phone when required. Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need. Benefits * The salary for this post will be £26,492 Per Annum. * Learning and development opportunities * Healthcare cash plan * Robust employee reward and recognition programme * Free and confidential Employee Assistance Programme * Volunteering programme * Competitive pension scheme * 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. * 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment