At a Glance
- Tasks: Support residents in managing their tenancies and resolving issues effectively.
- Company: Delta Housing Ltd, a supportive and community-focused organisation.
- Benefits: Competitive salary, flexible working, healthcare plan, and generous leave.
- Other info: Hybrid working policy with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Strong interpersonal skills and ability to work independently.
The predicted salary is between 33818 - 33818 £ per year.
Housing Officer
£33,818
Southend-on-Sea
Full-Time
Permanent We are looking for a Housing Officer to deliver effective housing management services that support residents to sustain their tenancies, understand their rights and responsibilities, and resolve tenancy issues appropriately.
This will be achieved by building positive customer relationships, using early intervention and effective tenancy management, providing timely support and signposting, managing tenancies across a designated area, and pragmatically addressing concerns such as ASB, hoarding, safeguarding and unauthorised alterations in line with policies and procedures.
What you'll be doing
Creating and sustaining positive customer relationships Be the key contact for customers managing a patch which is tenure blind and being the lead for all matters which affect customers within that remit.
Compliance - making sure customers and those residing in and visiting their properties comply with their conditions of tenure - promoting and encouraging positive behaviours through early intervention and where necessary legal enforcement action.
Creating and sustaining effective internal and external relationships
including police, social services, Local authorities, fire service, and supporting agencies etc Assisting with the effective and speedy turnaround of empty properties
accompanied viewings, transfer inspections etc, swift lets and ensuring you are actively encouraging properties to be let as soon as possible.
Health and Safety - Ensure all is done to safeguard our customers in a variety of ways such as referrals to support agencies and reporting any Health and Safety concerns to the relevant department.
What we are looking for
Excellent interpersonal and customer care skills.
Excellent administration and record keeping skills.
Able to communicate effectively and sensitively with customers, staff and external agencies
orally, and in writing.
Team working, with internal and external partners / customers / colleagues.
Ability to use your initiative and work with a minimum of supervision.
Please note the office expectancy of this role is as follows: This role will initially be office based for the training period then the office expectancy would be a minimum of 2 days a week, or as per business need.
Benefits
The salary for this post will be £33,818 Per Annum.
Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 35 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date.
We encourage early applications to avoid disappointment.
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Housing Officer employer: Delta Housing
Delta Housing is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration thrives. With a hybrid work model and generous benefits including a healthcare cash plan and 25 days of annual leave, employees enjoy a balanced work-life experience in the vibrant city of Chelmsford, making it an ideal place for those seeking meaningful and rewarding employment.
