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- Tasks: Manage homeowner services and ensure compliance with lease agreements.
- Company: Delta, a leader in homeowner management with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Join a supportive team in a dynamic work environment.
- Why this job: Make a difference in homeowners' lives while developing your professional skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 38687 - 38687 £ per year.
We are looking for a Leasehold Advisor to provide an effective and efficient Homeowner management service for customers in accordance with Deltas policies and procedures, achieving high standards of performance and customer service.
What you'll be doing:
- Work with Finance team to ensure that service charge estimates, and actuals are accurate and reflect actual costs of works and services and resolve any related customer enquiries.
- Carry out consultation with homeowners prior to commencing any works or entering into long term agreements that fall under section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).
- Take appropriate action when we become aware that a homeowner is acting in breach of the terms of their lease, e.g., carrying out unapproved works to the property; improper or illegal use of the property; failure to maintain the premises or damage to the premises; refusal to give Delta reasonable access to the property; anti-social behaviour or neighbour nuisance.
Leasehold Advisor in Essex employer: Delta Housing
Contact Detail:
Delta Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Advisor in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the property management and leasehold sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions related to leasehold management. Think about how your experience aligns with the responsibilities of a Leasehold Advisor. Practise your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills! In this role, you'll be dealing with homeowners regularly. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past during your interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Leasehold Advisor position. Plus, it shows you're genuinely interested in joining our team. Let's get you that job!
We think you need these skills to ace Leasehold Advisor in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Leasehold Advisor role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills: Since this role involves a lot of homeowner interaction, make sure to highlight any customer service experience you have. We value high standards of performance and want to see how you’ve gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Delta Housing
✨Know Your Leasehold Stuff
Make sure you brush up on the key aspects of leasehold management, especially the Landlord and Tenant Act 1985. Being able to discuss how you would handle breaches of lease terms or service charge queries will show that you're well-prepared and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent homeowner management, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to high standards of service.
✨Teamwork Makes the Dream Work
You'll be working closely with the Finance team, so highlight any experience you have in collaborating with different departments. Discuss how you’ve successfully resolved issues or improved processes through teamwork, as this will show you can fit into their collaborative culture.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company’s policies and procedures regarding leasehold management. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and work style.