At a Glance
- Tasks: Support defect management and maintain quality service during the defect liability period.
- Company: Join Delta Housing Ltd, a dynamic company focused on customer care and quality.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Hybrid working policy with opportunities for learning and development.
- Why this job: Make a real difference by ensuring customer satisfaction and quality in new homes.
- Qualifications: Strong communication skills and experience in customer care are essential.
- Defects Coordinator - 9 month FTC
- £32,128
- Chelmsford
- Temporary
- Full-Time
We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period.
Build and manage relationships with stakeholders and oversee contract management for projects in this phase.
Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team.
- What you'll be doing
- Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection.
- Liaise directly with customers who have reported defects, to identify the status.
- Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes.
- Develop and produce reports to aid in monitoring and tracking of outstanding defects.
- Proactively assist in the management of contracts including coordinating regular review meetings with contractors to monitor outstanding defects.
- What we are looking for
- Excellent interpersonal and strong communication skills
- Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey.
- Understanding of property/defects/repairs terminology.
- Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities.
- Self-motivation with the ability to use own initiative.
Please note the office expectancy of this role is as follows: This role will require you in the office a minimum of 2 days a week on a Monday and a Thursday, more attendance may be required during the training period, and you may be required to visit site on an ad hoc basis.
Benefits
- The salary for this post will be £32,128 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date.
We encourage early applications to avoid disappointment
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Defects Coordinator - 9 month FTC in Essex, Springfield
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Delta Housing.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Delta Housing appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Defects Coordinator - 9 month FTC in Essex, Springfield
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Delta Housing know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Delta Housing is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Delta Housing
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
