At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services.
- Company: Join a forward-thinking organisation focused on customer satisfaction and safety.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a mix of office and fieldwork, perfect for problem solvers.
- Why this job: Make a real difference in housing maintenance while developing your leadership skills.
- Qualifications: Experience in repairs, team management, and knowledge of safety regulations.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Operations Supervisor to lead the day-to-day delivery of our responsive repairs service, acting as a qualified supervisor with a strong focus on electrical safety, ensuring work is completed safely, compliantly and right first time, with a strong focus on customer satisfaction, performance and cost control.
What you'll be doing:
- Own and deliver an ongoing repairs and maintenance service to all our housing stock and communal areas that we manage along with all Delta’s partnership working agreements.
- Provide effective line management and development of a multi-skilled, flexible operational service delivery team, creating a culture which focuses on customer excellence, value based managed and delivering constantly improving, integrated services.
- Ensure that all works are compliant with statutory requirements, regulations, industry standards and Delta’s Health and Safety framework, working closely with Building Safety and Corporate Health and Safety to always ensure compliance.
- Monitor budgets, ensuring jobs are correctly raised and allocated to the correct cost centres, budget codes, and contract within the housing management system (OPEN), capitalisation is correct, all historic works are being managed and systems updated.
- Ensure that all the system administration relating to service delivery, including all NICEIC forms of certification, is accurate, up to date, accessible and comprehensive in line with legislation and regulations.
- Support Operations Managers, Supervisors and the Customer Resolution Centre with the management of the 24-hour out of hours service, working outside of the core hours on a rotational basis to undertake Duty Manager duties to manage the escalation of out of hours calls as required.
What we are looking for:
- Excellent knowledge and skills in one or more of the following: asbestos; gas safety; CDM 2015; fire safety; plumbing; legionella; electrical safety.
- Experience of successfully managing and motivating teams, including managing team performance.
- A true problem solver – someone who thinks on their feet and takes full responsibility and ownership for the homes, communal areas and customers that will need to be managed.
- Good knowledge of IT systems, including Microsoft Word and Excel.
- Excellent knowledge of housing maintenance and repairs issues, as well as understanding of current legislation relevant to housing maintenance and safety.
Please note the office expectancy of this role is as follows: Full time during training and then moving to a minimum of three days per week in our head office in Chelmsford.
Repairs Supervisor (Multitrade) - 18-month FTC in Chelmsford employer: Delta Housing
As a Repairs Supervisor at our Chelmsford office, you will be part of a dynamic team dedicated to delivering exceptional service in housing maintenance. We pride ourselves on fostering a supportive work culture that prioritises employee development and customer satisfaction, offering opportunities for growth and continuous improvement. With a strong commitment to safety and compliance, we ensure that our employees are equipped with the necessary skills and knowledge to excel in their roles while enjoying a collaborative and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor (Multitrade) - 18-month FTC in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and compliance, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've successfully managed teams or resolved issues. This will show that you can think on your feet, just like they need you to.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of delivering excellent service.
We think you need these skills to ace Repairs Supervisor (Multitrade) - 18-month FTC in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge in areas like electrical safety and housing maintenance to show us you’re the right fit for the Repairs Supervisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed teams or solved problems in previous roles, so we can see your potential impact on our operations.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention any relevant certifications or training you have. Let us know how you’ve ensured safety and compliance in past projects, as this will resonate with our focus on delivering safe and compliant services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Delta Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of housing maintenance and safety legislation. Be ready to discuss specific regulations like CDM 2015 or electrical safety, as these are crucial for the role. Showing that you understand the ins and outs of these topics will impress the interviewers.
✨Showcase Your Leadership Skills
Since this role involves managing a multi-skilled team, be prepared to share examples of how you've successfully motivated and developed teams in the past. Think about specific situations where you resolved conflicts or improved team performance, and be ready to discuss them.
✨Demonstrate Problem-Solving Abilities
The job requires a true problem solver, so come equipped with examples of challenges you've faced in previous roles and how you tackled them. Highlight your ability to think on your feet and take ownership of issues, especially in high-pressure situations.
✨Familiarise Yourself with IT Systems
Since you'll be using systems like OPEN for budget management and service delivery, make sure you're comfortable discussing your experience with IT tools, particularly Microsoft Word and Excel. If you have any specific examples of how you've used these tools effectively, bring them up during the interview.
