At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services while ensuring safety and compliance.
- Company: Join a forward-thinking organisation dedicated to customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a mix of office and fieldwork, perfect for problem solvers.
- Why this job: Make a real difference in the community by ensuring safe and efficient housing services.
- Qualifications: Experience in managing teams and knowledge of housing maintenance and safety regulations.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Operations Supervisor to lead the day-to-day delivery of our responsive repairs service, acting as a qualified supervisor with a strong focus on electrical safety, ensuring work is completed safely, compliantly and right first time, with a strong focus on customer satisfaction, performance and cost control.
What you'll be doing:
- Own and deliver an ongoing repairs and maintenance service to all our housing stock and communal areas that we manage along with all Delta’s partnership working agreements.
- Provide effective line management and development of a multi-skilled, flexible operational service delivery team, creating a culture which focuses on customer excellence, value based managed and delivering constantly improving, integrated services.
- Ensure that all works are compliant with statutory requirements, regulations, industry standards and Delta’s Health and Safety framework, working closely with Building Safety and Corporate Health and Safety to always ensure compliance.
- Monitor budgets, ensuring jobs are correctly raised and allocated to the correct cost centres, budget codes, and contract within the housing management system (OPEN), capitalisation is correct, all historic works are being managed and systems updated.
- Ensure that all the system administration relating to service delivery, including all NICEIC forms of certification, is accurate, up to date, accessible and comprehensive in line with legislation and regulations.
- Support Operations Managers, Supervisors and the Customer Resolution Centre with the management of the 24-hour out of hours service, working outside of the core hours on a rotational basis to undertake Duty Manager duties to manage the escalation of out of hours calls as required.
What we are looking for:
- Excellent knowledge and skills in one or more of the following: asbestos; gas safety; CDM 2015; fire safety; plumbing; legionella; electrical safety.
- Experience of successfully managing and motivating teams, including managing team performance.
- A true problem solver – someone who thinks on their feet and takes full responsibility and ownership for the homes, communal areas and customers that will need to be managed.
- Good knowledge of IT systems, including Microsoft Word and Excel.
- Excellent knowledge of housing maintenance and repairs issues, as well as understanding of current legislation relevant to housing maintenance and safety.
Please note the office expectancy of this role is as follows: Full time during training and then moving to a minimum of three days per week in our head office in Chelmsford.
Multitrade Repairs Operations Supervisor in Chelmsford employer: Delta Housing
Join a forward-thinking organisation that prioritises employee development and customer satisfaction in the heart of Chelmsford. As a Multitrade Repairs Operations Supervisor, you will thrive in a supportive work culture that values safety, compliance, and continuous improvement, while enjoying flexible working arrangements and opportunities for professional growth. With a strong commitment to excellence and a focus on delivering integrated services, this role offers a meaningful career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Multitrade Repairs Operations Supervisor in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially around customer satisfaction and safety compliance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on showcasing your problem-solving skills and team management experience, as these are key for the Operations Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Multitrade Repairs Operations Supervisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge in areas like electrical safety and housing maintenance to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed teams or solved problems in the past – we love a good story!
Showcase Your Compliance Knowledge:Since compliance is key for us, make sure to mention any relevant certifications or training you have. Let us know how you’ve ensured safety and compliance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Delta Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical safety, gas safety, and other relevant regulations. Being able to discuss these topics confidently will show that you're serious about compliance and safety, which is crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your ability to lead a multi-skilled operational service delivery team.
✨Be a Problem Solver
Think of scenarios where you've had to think on your feet and take ownership of a problem. Be ready to share these experiences during the interview, as they highlight your proactive approach and ability to handle challenges effectively.
✨Familiarise Yourself with IT Systems
Since good knowledge of IT systems is essential, make sure you're comfortable discussing your experience with Microsoft Word, Excel, and any housing management systems. If you have experience with OPEN or similar software, be sure to mention it!
