Delta Housing is seeking a Customer Resolution Centre Advisor to deliver outstanding service across multimedia channels, resolving queries at first contact. The role involves listening, diagnosing, and supporting customers and the business, with hybrid working and a 37-hour week.
You will handle inbound/outbound calls, emails and social media, following workflows, and contributing to knowledge bases while striving for first contact resolution and high customer satisfaction.
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Hybrid Customer Resolution Advisor – First-Contact Support in Chelmsford employer: Delta Housing
Join a dynamic team in Chelmsford as a Responsive Repairs Coordinator, where you will play a crucial role in ensuring efficient service delivery and excellent customer satisfaction. Our supportive work culture prioritises employee growth through learning and development opportunities, alongside a robust rewards programme that recognises your contributions. Enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working after training, making this an ideal place for those seeking meaningful and rewarding employment.
