At a Glance
- Tasks: Deliver exceptional customer service through calls, social media, and email for first-time query resolution.
- Company: Join Delta Housing, a company dedicated to outstanding customer experiences.
- Benefits: Enjoy a competitive salary, healthcare plan, flexible working, and generous annual leave.
- Other info: Hybrid working policy with opportunities for learning and development.
- Why this job: Make a real difference by resolving customer issues and improving processes.
- Qualifications: GCSE or equivalent, excellent communication skills, and experience in customer care.
The predicted salary is between 30349 - 30349 £ per year.
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing.
What you'll be doing:
- Provide exceptional customer service across multimedia channels for first-time query resolution.
- Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required.
- Demonstrate empathy in customer interactions, recognising diversity.
- Resolve dissatisfaction at the first point of contact, escalating when needed.
- Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams.
What we are looking for:
- GCSE, NVQ or equivalent, or equivalent demonstrable prior learning.
- Excellent communication skills.
- High level of computer literacy covering office systems as well as CRM databases and systems.
- Experience of working in a customer focused organisation.
- Experience of customer care technique.
Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum.
Benefits:
- The salary for this post will be £30,349 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at Delta Housing.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Customer Resolution Centre Advisor in Chelmsford employer: Delta Housing
Delta Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £30,349 per annum alongside a robust benefits package including a healthcare cash plan, generous annual leave, and a flexible hybrid working policy. Our supportive work culture fosters collaboration and innovation, empowering Customer Resolution Centre Advisors to make a meaningful impact through first contact resolution while enjoying opportunities for continuous learning and development.
