Delta Housing Ltd. is seeking a Business Transformation Analyst to design and improve customer-facing and colleague-enabled services across the organisation.
The role uses customer insight, service design techniques and process improvement methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end journeys, identify pain points, redesign
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Customer Experience & Process Transformation Analyst in Chelmsford employer: Delta Housing
Join a dynamic team in Chelmsford as a Responsive Repairs Coordinator, where you will play a crucial role in ensuring efficient service delivery and excellent customer satisfaction. Our supportive work culture prioritises employee growth through learning and development opportunities, alongside a robust rewards programme that recognises your contributions. Enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working after training, making this an ideal place for those seeking meaningful and rewarding employment.
