At a Glance
- Tasks: Support residents in managing their homes and resolve tenancy issues.
- Company: Delta Housing Ltd, committed to diversity and community well-being.
- Benefits: Flexible working, 25 days leave, healthcare plan, and employee recognition programme.
- Other info: Hybrid working policy with excellent learning and development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong customer care skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a proactive and customer-focused Housing Officer to deliver high-quality housing management services and support the well-being of our residents. In this role, you will work closely with customers to help them sustain their tenancies, ensuring they understand their rights and responsibilities. You will play a key part in resolving tenancy issues, addressing breaches, and empowering residents to successfully manage their homes and communities.
Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered.
Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales.
Identify and report safeguarding matters, taking appropriate action in line with CHP’s Protecting People from Harm (Safeguarding) policy.
Full driving licence and access to a vehicle for work purposes.
Proven abilities in delivering housing or estate management services, such as:
- responding to ASB, domestic abuse, and safeguarding concerns
- providing housing-related support
- managing communal spaces and estates
- completing tenancy administration tasks
- letting properties
Customer-focused with extensive experience in customer care techniques and practices within the social housing sector.
Committed to Delta's mission and values as well as Diversity, Equity and Inclusion.
Please note the office expectancy of this role is as follows: Office Based for the initial training period then the office expectancy would be a minimum of 2 days a week.
Learning and development opportunities include:
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need
We operate a hybrid working policy at Delta Housing Ltd.
Locations
Housing Officer /Lettings Officer in Chelmsford, Essex employer: Delta Housing
Delta Housing Ltd is an exceptional employer that prioritises the well-being of its employees and residents alike. With a strong commitment to diversity, equity, and inclusion, we offer robust learning and development opportunities, a competitive pension scheme, and a generous annual leave policy, including additional days for well-being. Our supportive work culture encourages flexibility and collaboration, making it an ideal environment for those passionate about making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer /Lettings Officer in Chelmsford, Essex
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to community engagement and be ready to discuss how your experience aligns with their mission. Show them you're not just looking for any job, but that you genuinely want to contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer care and tenancy management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Housing Officer /Lettings Officer in Chelmsford, Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer care, and show us how you can make a difference in our residents' lives.
Showcase Your Skills:We want to see your proven abilities in handling tenancy issues and working with partner agencies. Use specific examples from your past roles to demonstrate how you've successfully managed similar challenges.
Be Personable:As a Housing Officer, you'll be working closely with residents. Let your personality shine through in your application! Show us your customer-focused approach and how you can build strong relationships within the community.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Delta Housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on housing management services, tenancy rights, and community engagement strategies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully supported customers or resolved issues. Highlight your customer care techniques and how you've empowered residents in previous roles. This will demonstrate your commitment to providing high-quality service.
✨Be Ready for Scenario Questions
Expect to be asked about specific situations you might face as a Housing Officer. Think through potential scenarios involving tenancy breaches or safeguarding matters, and prepare your responses. This will show that you can think on your feet and handle challenges effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working with various partner agencies, be prepared to discuss your experience in multi-agency collaboration. Share examples of how you've worked with others to achieve positive outcomes, which will highlight your ability to enhance community well-being.
