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- Tasks: Support residents in managing their homes and resolve tenancy issues.
- Company: Join a dedicated team focused on community well-being in Chelmsford.
- Benefits: Enjoy a competitive salary, healthcare plan, and generous annual leave.
- Other info: Flexible office days after training with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSE level literacy and numeracy, driving licence, and housing management experience.
The predicted salary is between 38687 - 38687 £ per year.
We are looking for a proactive and customer-focused Housing Officer to deliver high-quality housing management services and support the well-being of our residents. In this role, you will work closely with customers to help them sustain their tenancies, ensuring they understand their rights and responsibilities. You will play a key part in resolving tenancy issues, addressing breaches, and empowering residents to successfully manage their homes and communities.
What you'll be doing:
- Develop and maintain effective customer relationships, through which the needs and expectations of the customer can be understood and delivered against.
- Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals.
- Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered.
- Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices.
- The role may require the preparation of court paperwork and representing CHP in court action against customers.
- Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales.
- Identify and report safeguarding matters, taking appropriate action in line with CHPs Protecting People from Harm (Safeguarding) policy.
What we are looking for:
- Evidence of attainment of good literacy and numeracy, to GCSE level 4, NVQ level or equivalent demonstrable prior learning.
- Full driving licence and access to a vehicle for work purposes.
- Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.
- Customer-focused with extensive experience in customer care techniques and practices within the social housing sector.
- Committed to Deltas mission and values as well as Diversity, Equity and Inclusion.
Please note the office expectancy of this role is as follows: Office Based for the initial training period then the office expectancy would be a minimum of 2 days a week.
Benefits:
- The salary for this post will be £38,687 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum.
Housing Officer in Basildon employer: Delta Housing
Contact Detail:
Delta Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around customer care and community engagement.
✨Tip Number 3
Showcase your problem-solving skills! Be prepared to share examples of how you've successfully resolved tenancy issues or improved customer satisfaction in previous roles. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer in Basildon
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer care. We want to see how you've built relationships and supported residents in the past. Use specific examples to demonstrate your proactive approach!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the Housing Officer role. Mention relevant skills and experiences that align with our job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and make sure your passion for housing shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Delta Housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on housing management services, tenancy rights, and community engagement strategies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to empathise with residents and how you've helped them navigate challenges. This is crucial for demonstrating your customer-focused approach.
✨Familiarise Yourself with Multi-Agency Work
Since the role involves working with various partner agencies, be ready to discuss any experience you have in collaborative settings. Think about how you've worked with different stakeholders to achieve positive outcomes and be prepared to share specific examples.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think through potential tenancy breaches or safeguarding matters and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.