At a Glance
- Tasks: Coordinate the end-to-end process of re-letting empty homes and support teams for efficient service delivery.
- Company: Join a dynamic housing organisation focused on community impact and excellent customer service.
- Benefits: Enjoy a competitive salary, healthcare plan, learning opportunities, and generous annual leave.
- Other info: Hybrid working after training with great career development prospects.
- Why this job: Make a real difference in your community by ensuring homes are ready for new tenants.
- Qualifications: Strong organisational skills, effective communication, and ability to manage multiple priorities.
The predicted salary is between 29015 - 29015 € per year.
We are looking for an Empty Homes Coordinator to provide comprehensive end to end coordination and oversight of the voids service, ensuring Supervisors are effectively supported to deliver timely, compliant repairs and re-let empty properties efficiently. Acting as the central point of control, the role proactively works with contractors and internal teams to prioritise workflows, reduce turnaround times, minimise rent loss, and maintain property standards, while supporting the Operations teams to deliver excellent customer service and meet business objectives.
What you'll be doing
- Coordinate the end-to-end voids process from tenancy termination to re-let.
- Monitor progress, oversee risks and resolve issues to minimise delays and rent loss.
- Act as a central liaison across Asset Management, Housing Management, Income and Repairs to support joined-up void delivery.
- Maintain accurate, real-time records across housing, property and financial systems.
- Ensure all void activities comply with legislation, health and safety requirements and Delta Housing policies, promoting safe working practices.
What we are looking for
- Strong organisational and administrative skills, with a high level of accuracy and attention to detail when managing multiple workflows.
- Confident communicator with the ability to build effective working relationships and influence contractors, tenants and internal stakeholders.
- Proactive in identifying issues, resolving problems, and removing barriers.
- Proven ability to manage competing priorities, meet deadlines and remain effective in a fast-paced, performance-driven environment.
- Comfortable escalating risks or delays appropriately and at the right time.
Please note the office expectancy of this role is as follows: This role will require you to be office based full time for a period of training before moving to hybrid working which will require you in the office 2-3 days a week.
Benefits
- The salary for this post will be £29,015 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus.
Empty Homes Coordinator - Up to 18 month FTC in Basildon employer: Delta Housing
As an Empty Homes Coordinator with us, you will join a supportive and dynamic team in Chelmsford, where your contributions directly impact the community by ensuring efficient re-letting of properties. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous learning opportunities and a robust rewards programme. With a competitive salary, generous annual leave, and a commitment to employee wellbeing, we offer a fulfilling environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Empty Homes Coordinator - Up to 18 month FTC in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property management sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to managing voids and customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Empty Homes Coordinator, you'll need to liaise with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Empty Homes Coordinator - Up to 18 month FTC in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with voids coordination and property management. We want to see how your skills align with the role of Empty Homes Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, give us examples of how you've successfully managed multiple workflows in the past. We love seeing candidates who can juggle tasks while keeping everything on track!
Communicate Clearly:As a confident communicator, it’s important to demonstrate your ability to build relationships. Use your application to show us how you’ve effectively collaborated with contractors and internal teams in previous roles. Clear communication is key!
Highlight Problem-Solving Skills:We’re looking for someone proactive in identifying and resolving issues. Share specific instances where you’ve tackled challenges head-on and how you’ve contributed to minimising delays or improving processes. This will really make your application stand out!
How to prepare for a job interview at Delta Housing
✨Know the Voids Process Inside Out
Make sure you understand the end-to-end voids process thoroughly. Familiarise yourself with how tenancy terminations lead to re-lets, and be ready to discuss how you would monitor progress and resolve issues to minimise delays and rent loss.
✨Show Off Your Organisational Skills
Prepare examples that showcase your strong organisational and administrative skills. Think of times when you managed multiple workflows effectively, and be ready to explain how you maintained accuracy and attention to detail under pressure.
✨Communicate Like a Pro
Since this role involves liaising with various stakeholders, practice your communication skills. Be prepared to discuss how you've built effective working relationships in the past and how you would influence contractors and internal teams to achieve common goals.
✨Be Proactive About Problem-Solving
Demonstrate your proactive approach by sharing specific examples of how you've identified issues and resolved problems in previous roles. Highlight your ability to escalate risks appropriately and at the right time to ensure smooth operations.
