At a Glance
- Tasks: Coordinate repairs and support teams to ensure timely and compliant service delivery.
- Company: Join Delta Housing Ltd, a supportive and dynamic workplace.
- Benefits: Enjoy competitive salary, healthcare plan, generous leave, and learning opportunities.
- Other info: Hybrid working after training with excellent career growth potential.
- Why this job: Make a real difference in property management while developing your skills.
- Qualifications: Strong organisational skills and experience in data analysis required.
The predicted salary is between 29015 - 29015 £ per year.
We are looking for a Responsive Repairs Coordinator to provide comprehensive end to end coordination and oversight of the service, ensuring Supervisors are effectively supported to deliver timely, compliant repairs. Acting as the central point of control, the role proactively works with contractors and internal teams to prioritise workflows, reduce turnaround times, minimise rent loss, and maintain property standards, while supporting the Operations teams to deliver excellent customer service and meet business objectives.
What you'll be doing:
- Support across the whole team to ensure efficient and effective administrative practices.
- Accountable for resolving administrative queries related to the scope of the team.
- Develop, manage and maintain an overall schedule of key activities for the team, ensuring that the team remains on track for delivering against the agreed plan escalating issues to the Repairs Supervisors or Operations Manager if they arise.
- Track, record and monitor that management actions are completed in order to ensure successful delivery of the team operating plan.
- Validate and analyse data captured from surveys and inspections, liaising with Supervisors and Planners to ensure data is consistent and accurate.
What we are looking for:
- Excellent planning and organisational skills and experience of co-ordinating processes and people.
- Experience of coordinating and collating a range of information and documentation from internal and external organisations.
- Experience of analysing data and reporting outcomes.
- High level of computer literacy (including a good working knowledge Microsoft Office packages) and significant experience of using a range of IT systems to a high degree of accuracy.
- High level of analytical skill and logic.
Please note the office expectancy of this role is as follows: you will be required to be office based full time for a period of training before moving to hybrid working which will require you in the office 2-3 days a week.
Benefits:
- The salary for this post will be £29,015 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Locations
Responsive Repairs Coordinators - 12 Month FTC in Basildon, Essex employer: Delta Housing
Delta Housing is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration thrives. With a hybrid work model and generous benefits including a healthcare cash plan and 25 days of annual leave, employees enjoy a balanced work-life experience in the vibrant city of Chelmsford, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Coordinators - 12 Month FTC in Basildon, Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Delta Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Delta Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Responsive Repairs Coordinators - 12 Month FTC in Basildon, Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Delta Housing:Your cover letter is your chance to shine! Tell us why you want to work at Delta Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Delta Housing!
How to prepare for a job interview at Delta Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
