At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and handle payments with a smile.
- Company: Join the vibrant team at Delta Hotels by Marriott York.
- Benefits: Enjoy discounted stays, free meals, and access to leisure facilities.
- Other info: Opportunities for learning and development in a supportive team.
- Why this job: Be part of a dynamic environment where you can make guests feel at home.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Position Summary
Process all guest check-ins by confirming reservations, allocating rooms, and issuing and activating room keys.
Process all accepted methods of payment, including debit and credit cards and other approved electronic payment methods, in accordance with hotel procedures.
Process all check-outs, including resolving any late or disputed charges.
Answer, record and process all guest calls, messages, requests, questions and concerns.
Liaise with Housekeeping to monitor the readiness of bedrooms for check-in.
Communicate parking arrangements to guests and visitors and arrange assistance from the appropriate team members where required.
Provide guests with directions and information regarding the hotel, its facilities and services, and local areas of interest.
Run daily reports, including arrivals and departures, identify any special requests and check reports for accuracy.
Complete designated payment and end-of-shift reports using the computer system.
Process electronic payments and guest accounts accurately in accordance with hotel procedures.
Follow all hotel health, safety and security policies and procedures, reporting accidents, injuries and unsafe working conditions to the appropriate manager.
Follow all hotel policies and procedures, ensuring uniform and personal presentation are clean, hygienic and professional.
Maintain confidentiality of company and guest information and protect hotel property and assets.
Welcome and acknowledge all guests in accordance with hotel standards, anticipate and respond to guests' service needs and provide appropriate assistance to individuals with disabilities.
Communicate clearly and professionally with guests and colleagues and use appropriate telephone etiquette.
Develop and maintain positive working relationships with colleagues and other departments.
Contribute to effective teamwork and comply with quality assurance expectations and standards.
Stand, sit or walk for extended periods of time and for the duration of a shift where required.
Move, lift, carry, push, pull and place objects weighing up to approximately 4.5 kg without assistance.
Undertake any other reasonable duties as required by management or supervisors.
About Us
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse.
We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities
- Access to discounts, rewards, and perks with top brands
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities
- Employee Assistance Programme
- Dedicated benefits website
Front Office Associate in York employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Associate in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delta Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delta Hotels
Don't be shy about reaching out to Delta Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Associate in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delta Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delta Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
