Position Summary:
Process all guest check-ins by confirming reservations, allocating rooms, and issuing and activating room keys.
Process all accepted methods of payment, including debit and credit cards and other approved electronic payment methods, in accordance with hotel procedures.
Process all check-outs, including resolving any late or disputed charges.
Answer, record and process all guest calls, messages, requests, questions and concerns. Liaise with Housekeeping to monitor the readiness of bedrooms for check-in.
Communicate parking arrangements to guests and visitors and arrange assistance from the appropriate team members where required.
Provide guests with directions and information regarding the hotel, its facilities and services, and local areas of interest. Run daily reports, including arrivals and departures, identify any special requests and check reports for accuracy.
Complete designated payment and end-of-shift reports using the computer system.
Process electronic payments and guest accounts accurately in accordance with hotel procedures.
Follow all hotel health, safety and security policies and procedures, reporting accidents, injuries and unsafe working conditions to the appropriate manager.
Follow all hotel policies and procedures, ensuring uniform and personal presentation are clean, hygienic and professional. Maintain confidentiality of company and guest information and protect hotel property and assets.
Welcome and acknowledge all guests in accordance with hotel standards, anticipate and respond to guests' service needs and provide appropriate assistance to individuals with disabilities.
Communicate clearly and professionally with guests and colleagues and use appropriate telephone etiquette.
Develop and maintain positive working relationships with colleagues and other departments.
Contribute to effective teamwork and comply with quality assurance expectations and standards.
About Us:
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities
- Access to discounts, rewards, and perks with top brands
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities
- Employee Assistance Programme
- Dedicated benefits website
Casual Front of House Staff in York employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
