At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Other info: Flexible zero hours contract with opportunities for internal transfers.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 9.9 - 12.1 £ per hour.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands?
We are currently recruiting for a dedicated individual to join our team.
We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: Marriott Discount that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails
- Greet and welcome guests with a friendly and professional demeanour.
- Answer phone calls and direct them to the appropriate departments.
- Assist guests with inquiries about club services, memberships, and facilities.
- Manage bookings and reservations for club activities and services.
- Maintain accurate records of guest interactions and transactions.
- Handle payments and process transactions for memberships, services, and equipment rentals.
- Ensure cleanliness and organization in the reception area.
- Coordinate with other departments to fulfil guest requests and ensure smooth operations.
- Monitor guest feedback and implement improvements to enhance their experience.
- Follow safety and hygiene protocols to maintain a safe environment.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note
This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Education: High school diploma or G. E. D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott
Leisure Operations Assistant - Zero Hours in Swindon employer: Delta Hotels
Marriott is an exceptional employer that prioritises the wellbeing and development of its associates, offering a supportive work culture where respect and kindness thrive. As a Leisure Operations Assistant, you will enjoy competitive pay, free meals on duty, and access to extensive training programs, all while being part of a globally recognised brand that values career growth and internal mobility. With unique perks like discounts on hotel stays across 140 countries and a comprehensive employee assistance programme, Marriott is committed to creating memorable experiences not just for guests, but for its team members as well.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Assistant - Zero Hours in Swindon
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Delta Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Leisure Operations Assistant - Zero Hours in Swindon
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Delta Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Delta Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Delta Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Delta Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Delta Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
