Are you a confident hospitality leader who loves creating exceptional guest experiences? We’re looking for a Front Desk Manager to lead our busy Front Office team and be at the heart of our guests’ Marriott experience.
As Front Desk Manager, you’ll take ownership of the day-to-day operation of our Front Office, leading and developing a team of 10+ associates across Front Desk and Night Operations. You’ll ensure our guests receive warm, professional and memorable service from arrival through to departure.
What you’ll be doing
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Lead, motivate and develop the Front Office team, creating a positive and engaging working environment.
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Deliver exceptional guest service and act as a key ambassador for the hotel and Marriott brand.
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Oversee the smooth day-to-day running of Front Desk and Night Operations.
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Manage guest feedback and resolve issues effectively, always looking for ways to improve the guest experience.
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Monitor staffing, payroll and departmental costs to achieve financial and operational targets.
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Work closely with other hotel departments to deliver a seamless guest journey.
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Support recruitment, training, performance management and recognition within the team.
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Maximise room revenue through effective same-day selling and revenue-focused decisions.
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Ensure compliance with Marriott standards, policies, health & safety and operational procedures.
What we’re looking for
We’re looking for someone who is passionate about hospitality, confident leading a team and genuinely enjoys interacting with guests.
You’ll ideally have:
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Previous Front Office or hotel operations experience.
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Strong leadership and people-development skills.
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Excellent communication and problem-solving abilities.
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A proactive, organised and commercially aware approach.
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Experience using a hotel front desk/reservations system.
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The ability to make confident decisions in a fast-paced environment.
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A genuine commitment to delivering outstanding guest experiences.
If you’re ready to take the lead, develop a fantastic team and make a real impact on the guest experience, we’d love to hear from you!
Mgr-Front Desk in Swansea employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
