At a Glance
- Tasks: Lead and develop a dynamic leisure team while ensuring exceptional member experiences.
- Company: Join a vibrant leisure club focused on health, safety, and outstanding service.
- Benefits: Flexible shifts, leadership development, and a supportive team environment.
- Other info: Great opportunity for growth in a fun and engaging environment.
- Why this job: Step up your career in leisure management and make a real impact!
- Qualifications: Experience in leisure operations and a passion for people and service.
The predicted salary is between 32400 - 39600 £ per year.
We're looking for a Senior Leisure Club Operations Supervisor to support the Leisure Club Manager in leading the day-to-day operation of our busy leisure club.
This is a fantastic opportunity for an experienced leisure professional looking to develop their leadership skills and take on greater responsibility.
As a key member of the leisure management team, you'll help lead and develop our Team Leaders and Leisure Associates, ensuring the club delivers exceptional member and guest experiences, outstanding standards and safe, efficient operations.
You'll play an important role in
- Leading, coaching and developing the leisure team
- Acting as Deputy to the Leisure Club Manager, taking ownership of the operation when required
- Overseeing daily gym, pool and studio operations
- Championing health, safety, compliance and cleanliness standards
- Supporting membership sales, retention and commercial performance
- Taking responsibility for pool operations and ensuring responder coverage and training are maintained
- Supporting recruitment, training and colleague development
- Resolving guest and member issues and ensuring excellent service
- Helping drive operational improvements and support the future development of the club
We're looking for someone who is confident, proactive and passionate about people and service, with the ambition to progress within leisure management.
If you're ready to step up, lead from the front and build your management experience, this could be the perfect next move for you., The Senior Operations Supervisor plays a pivotal role in the leadership and operational management of the Leisure Club.
Supporting the Club Manager, this role ensures that the highest standards of safety, cleanliness, service, and guest experience are consistently delivered across all leisure facilities.
The Senior Supervisor provides strong, visible leadership for both Team Leaders and front-line colleagues, driving operational excellence, compliance, and commercial success.
As a key member of the leisure management team, the postholder is responsible for the day-to-day running of the club, taking ownership of staffing, safety, member engagement, and facility standards.
The role also carries direct responsibility for pool plant operations, ensuring mandatory HR compliance training is completed, guaranteeing that pool responder coverage and training are always in place, and maintaining excellent cleaning standards in all areas of the leisure club.
- Leadership & People Management
- Provide direct line management to the Team Leader and support the wider leisure team.
- Act as deputy for the Club Manager, taking full responsibility for the leisure operation when required.
- Drive a positive team culture, leading by example with professionalism, fairness, and integrity.
- Oversee staff scheduling to ensure effective coverage and fair allocation of shifts.
- Conduct one-to-ones, job chats, and performance reviews with Team Leader, supporting them in managing their own teams.
- Identify training needs and coordinate development opportunities, ensuring all staff are confident and competent in their roles.
- Ensure mandatory monthly training is completed for HR compliance across the department.
- Lead recruitment, onboarding, and induction processes for new team members.
- Operational Excellence
- Oversee the daily operations of the leisure facilities, ensuring seamless service delivery.
- Ensure Team Leader and Associates are consistently supported, coached, and equipped to deliver exceptional guest and member experiences.
- Manage departmental performance, setting clear goals and targets in line with business objectives.
- Take responsibility for the pool plant operations, ensuring the safe and efficient running of all associated systems and compliance with regulations.
- Maintain the highest standards of cleanliness and presentation across all areas of the leisure club, ensuring cleaning tasks are delivered effectively and consistently.
- Support the Club Manager in developing and implementing standard operating procedures and policies.
- Manage stock control, ordering, and supplier relationships in line with budgetary requirements.
- Ensure effective communication across shifts, including structured briefings and handovers.
- Health, Safety & Compliance
- Take lead responsibility for health, safety, and legal compliance across the leisure club.
- Ensure all risk assessments, safety audits, and operational checklists are completed to standard and within deadlines.
- Ensure pool responder training and coverage are always in place, and act as an escalation point during emergencies.
- Be the primary point of escalation for incidents, guest complaints, and emergencies, ensuring swift resolution and accurate reporting.
- Maintain up-to-date knowledge of relevant legislation, company standards, and industry best practice.
- Participate fully in the hotel's AP rota, ensuring safety obligations are met at all times.
- Guest & Member Experience
- Champion a member- and guest-focused culture, ensuring feedback is acted upon and service consistently exceeds expectations.
- Support membership sales activity, tours, and retention initiatives, supporting the delivery of commercial targets.
- Monitor service delivery across all leisure touchpoints and take proactive steps to address gaps or opportunities for improvement.
- Lead by example in guest interaction, demonstrating courtesy, professionalism, and product knowledge.
- Commercial & Business Support
- Support the Club Manager in delivering departmental budgets and revenue targets.
- Analyse key performance indicators (KPIs) and use insight to improve operational and financial performance.
- Contribute to promotional campaigns, membership drives, and community engagement activities.
- Provide input on strategic planning and development of the leisure facilities.
- Working Pattern
- Work flexibly on a scheduled shift rota to provide leadership presence during peak operating times, including evenings, weekends, and public holidays.
- Provide management cover during Club Manager's absence (holidays, rest days, or as business needs dictate).
- Be adaptable to cover staffing shortfalls and business priorities to ensure operational continuity
- Perform other tasks as assigned by management
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Senior Leisure Club Operations Supervisor - Preston, Lancashire employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leisure Club Operations Supervisor - Preston, Lancashire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delta Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
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We think you need these skills to ace Senior Leisure Club Operations Supervisor - Preston, Lancashire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delta Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delta Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
