At a Glance
- Tasks: Manage night operations and ensure exceptional guest experiences.
- Company: Delta Hotels by Marriott, a vibrant and modern hospitality brand.
- Benefits: Career growth, global discounts, gym membership, and more perks.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Join a supportive team and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and strong communication skills.
The predicted salary is between 28103 - 34348 £ per year.
Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.
But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.
We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences.
The Role
- Serving as the Manager on Duty, overseeing all hotel operations during overnight
- Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests
- Handling guest enquiries and complaints professionally and resolving issues promptly and effectively
- Co-ordinating the smooth transition of information from the Night team to the Day team
- Ensuring the night audits are completed accurately
- Overseeing the smooth running of financial related duties
- Assisting with HR related activities including payroll and recruitment
- Supporting and developing supervisors and team members
- Ensuring the safety, security and wellbeing of our guests throughout the night
What do you need to apply?
We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem‑solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay.
Benefits Include:
- Training programs and opportunities for career growth within an international brand
- Global Hotel discount scheme across all Marriott brands
- Complimentary Hotel gym membership
- Staff recognition programme
- Life assurance
- Meal on Duty
- Free Parking
- Discounts and much more…
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!
Hotel Night Manager employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delta Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delta Hotels
Don't be shy about reaching out to Delta Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delta Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delta Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
