Front Office Associate

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Fresh from a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

Perfectly placed with unbeatable access to Bristol Temple Meads station, the coach station, and Bristol Airport, our hotel is ideal for guests from near and far. We also offer convenient adjacent parking for those arriving by car. Located just steps from the buzz of Cabot Circus and many of Bristol's top attractions, guests can explore the best the city has to offer with ease – while enjoying the comfort and service that Marriott is known for.

We're especially proud of our newly renovated event spaces – among the largest in the South West – which include 19 flexible meeting rooms capable of hosting up to 600 delegates. Whether it's a conference, wedding, or special celebration, we provide the perfect setting.

But the real heart of our hotel is our people. At Delta Hotels by Marriott, we're committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality, attention to detail, and warm, thoughtful service to every guest.

Come join us – and help shape unforgettable guest experiences, right at the centre of it. Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What's in it for you:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People's Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott. Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.