At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join Delta Hotels by Marriott York, a stunning 4-star hotel.
- Benefits: Enjoy discounted stays, free meals, and access to leisure facilities.
- Other info: Great opportunities for learning and career growth in hospitality.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Position Summary
- Process all guestcheck-ins by confirming reservations, allocating rooms, and issuing andactivating room keys.
- Process all accepted methods of payment, including debit and credit cards andother approved electronic payment methods, in accordance with hotel procedures.
- Process all check-outs, including resolving any late or disputed charges.
- Answer, record and process all guest calls, messages, requests, questions andconcerns. Liaise with Housekeeping to monitor the readiness of bedrooms forcheck-in.
- Communicate parking arrangements to guests and visitors and arrange assistancefrom the appropriate team members where required.
- Provide guests with directions and information regarding the hotel, itsfacilities and services, and local areas of interest.
Run daily reports, including arrivals and departures, identify any special requests and checkreports for accuracy.
- Complete designated payment and end-of-shift reports using the computer system.
- Process electronic payments and guest accounts accurately in accordance withhotel procedures.
- Follow all hotel health, safety and security policies and procedures, reportingaccidents, injuries and unsafe working conditions to the appropriate manager.
- Follow all hotel policies and procedures, ensuring uniform and personalpresentation are clean, hygienic and professional.
Maintain confidentiality ofcompany and guest information and protect hotel property and assets.
- Welcome and acknowledge all guests in accordance with hotel standards, anticipate and respond to guests' service needs and provide appropriateassistance to individuals with disabilities.
- Communicate clearly and professionally with guests and colleagues and useappropriate telephone etiquette.
- Develop and maintain positive working relationships with colleagues and otherdepartments.
- Contribute to effective teamwork and comply with quality assurance expectationsand standards.
- Stand, sit or walk for extended periods of time and for the duration of a shiftwhere required.
Move, lift, carry, push, pull and place objects weighing up toapproximately 4.5 kg without assistance.
- Undertake any other reasonable duties as required by management or supervisors.
About Us
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse.
We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities
- Access to discounts, rewards, and perks with top brands
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities
- Employee Assistance Programme
- Dedicated benefits website
Front Office Associate - 24 Hours employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Associate - 24 Hours
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Delta Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Office Associate - 24 Hours
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Delta Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Delta Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Delta Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Delta Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Delta Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
