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- Tasks: Support the Front of House Manager and ensure exceptional guest service.
- Company: Join a leading hotel brand known for its hospitality excellence.
- Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of supervisory or management experience in hospitality.
- Other info: Opportunities for career advancement within Marriott's global network.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting a dedicated individual to join our team as an Assistant Front of House Manager on a full-time basis working 40 hours over 5 days. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People's Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Here's what your journey with us entails:
Assistant Front of House Manager – Key Responsibilities- Support and report directly to the Front of House Manager in the day-to-day management of all Front of House operations.
- Oversee both the Front Desk and Housekeeping departments, ensuring smooth coordination and high service standards across all areas.
- Lead, motivate and manage teams through effective people management, including training, coaching, performance management and disciplinary procedures where required.
- Prepare and manage staff rotas, ensuring adequate cover in line with business needs and budget.
- Carry out duty management responsibilities, acting as the senior operational manager on shift.
- Ensure exceptional guest service standards are consistently delivered, leading by example at all times.
- Take a hands-on operational role, supporting teams during busy periods and resolving issues proactively.
- Monitor standards of cleanliness, presentation and safety across all Front of House areas.
- Handle guest feedback and complaints professionally, ensuring prompt resolution and continuous improvement.
- Assist with recruitment, onboarding and ongoing development of team members.
- Ensure compliance with company policies, health & safety regulations and operational procedures.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a Supervisor/Management role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott.
Compensation: Competitive salary
Assistant FOH Manager in Durham employer: Delta Hotels
Contact Detail:
Delta Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant FOH Manager in Durham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Get social! Follow the hotel brands you’re interested in on social media. Engage with their posts and keep an eye out for job announcements. It shows your enthusiasm and keeps you in the loop.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the Front of House role. Think about how you’d handle guest complaints or manage a busy shift. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Assistant FOH Manager in Durham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Front of House operations. We love seeing how your past roles align with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and responsibilities are easy to spot. This helps us get a quick sense of your fit for the Assistant FOH Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Delta Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel brand and its values. Understand their commitment to exceptional hospitality and how they create memorable experiences for guests. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Assistant Front of House Manager, you'll be leading and motivating teams. Be prepared to share specific examples of how you've successfully managed teams in the past. Highlight your experience in training, coaching, and resolving conflicts, as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to handle guest complaints or manage busy periods. Practise articulating how you approached these challenges and what the outcomes were, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress professionally and ensure your appearance reflects the standards of the hotel brand. This shows that you understand the importance of presentation and are ready to represent the company well from day one.
