At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at our leisure club.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Other info: Great opportunities for career advancement within Marriott's global network.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: Customer service experience and a passion for hospitality are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Greet and welcome guests with a friendly and professional demeanour.
- Answer phone calls and direct them to the appropriate departments.
- Assist guests with inquiries about club services, memberships, and facilities.
- Manage bookings and reservations for club activities and services.
- Maintain accurate records of guest interactions and transactions.
- Handle payments and process transactions for memberships, services, and equipment rentals.
- Ensure cleanliness and organization in the reception area.
- Coordinate with other departments to fulfil guest requests and ensure smooth operations.
- Monitor guest feedback and implement improvements to enhance their experience.
- Follow safety and hygiene protocols to maintain a safe environment.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Leisure Club Associate in Cheshire employer: Delta Hotels
Join Marriott, a leading hotel brand that prioritises exceptional hospitality and employee wellbeing. With a strong focus on career development, our dynamic work culture fosters respect and kindness, ensuring you feel valued and supported. Enjoy competitive salaries, free meals on duty, and access to global discounts while working in a vibrant environment that encourages personal and professional growth.
