At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and high service standards.
- Company: Delta Hotels by Marriott Bristol City Centre, a vibrant and modern hospitality destination.
- Benefits: Global discounts, career development, gym membership, and employee recognition programmes.
- Other info: Join a passionate team and shape memorable experiences for guests.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in hotel operations and strong leadership abilities.
The predicted salary is between 37800 - 46200 £ per year.
Welcome to Delta Hotels by Marriott Bristol City Centre – Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, extensive meetings and events facilities and welcoming food and beverage spaces, we create memorable experiences for business and leisure travellers alike. But the real heart of our hotel is our people. We are committed to creating a supportive, inclusive and inspiring workplace where associates can grow, develop and thrive. Our team is made up of passionate hospitality professionals who genuinely care about delivering warm, thoughtful service to every guest.
We have an exciting opportunity to join us as our Operations Manager. We're looking for an experienced and hands-on senior leader to join our leadership team and play a key role in the continued success of the hotel. Working closely with the General Manager and Heads of Department, you'll be leading from the front to help create an environment where associates feel supported, guests feel genuinely welcomed and ensuring every part of hotel operations works together seamlessly.
The Role:
- Working closely with the hotel leadership team to lead and support the hotel’s operational departments, enabling them to deliver consistently high standards of service
- Providing strong leadership, coaching and development to department heads and operational colleagues
- Driving exceptional guest experiences and consistently high service standards
- Resolving operational challenges and guest concerns in a professional and positive manner while identifying opportunities for continuous improvement
- Ensuring Marriott brand standards, policies and procedures are delivered consistently
- Working alongside the General Manager to support the overall success of the hotel
- Creating an environment and culture where teams feel motivated, supported and empowered to succeed
- Being a visible presence across the hotel, building strong relationships with guests and associates
What kind of leader are we looking for?
We’re looking for someone who knows how to run a hotel — and knows how to lead the people who make it successful. You’ll be an experienced hotel operator with the confidence to make decisions, challenge the status quo and take ownership when things get busy. You’ll bring:
- Previous experience in a senior hotel operations leadership role
- Strong operational knowledge across Rooms, Food & Beverage and Events
- Experience leading Heads of Department and developing high-performing teams
- Excellent communication and relationship-building skills
- A proactive, hands-on approach and visible leadership style
- Strong decision-making and problem-solving abilities
- The ability to remain calm, adaptable and solutions-focused in a fast-paced environment
- A genuine passion for hospitality and creating memorable guest experiences
Why Join Us?
At Delta Hotels by Marriott Bristol City Centre, you will have the opportunity to make a real impact while developing your career with one of the world's leading hospitality brands. You’ll have the visibility and influence to make things happen — developing our leadership team, improving operational standards, strengthening guest satisfaction and contributing directly to the hotel’s commercial performance. You’ll join a passionate team, work in a hotel that has recently undergone significant investment and help shape the experience of both our guests and our associates every day.
Benefits Include:
- Global Marriott hotel discounts
- Training programmes and career development opportunities
- Life assurance
- Complimentary gym membership
- Associate recognition programme
- Employee Assistance Programme
- Meal on duty
- Free parking
- Additional discounts and benefits
Operations Manager in Bristol employer: Delta Hotels
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a professional uniform, and extensive career development opportunities, employees are empowered to thrive in a dynamic hospitality environment. Join us at one of the world's leading hotel brands, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delta Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delta Hotels
Don't be shy about reaching out to Delta Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delta Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delta Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
