Guest Experience Expert

Guest Experience Expert

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: As a Guest Experience Expert, you'll ensure guests have a seamless and enjoyable stay.
  • Company: Delta Hotels by Marriott focuses on delivering essential needs for modern travellers.
  • Benefits: Enjoy flexible working hours, employee discounts, and opportunities for career growth.
  • Why this job: Join a supportive team that values guest satisfaction and personal development.
  • Qualifications: No prior experience needed; just bring your passion for hospitality and great communication skills.
  • Other info: Perfect for high school and college students looking for part-time work in a dynamic environment.

The predicted salary is between 24000 - 36000 £ per year.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.

Guest Experience Expert employer: Delta Hotels Peterborough

At Delta Hotels by Marriott, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Our team members enjoy comprehensive benefits, ongoing training opportunities, and a supportive environment that fosters personal and professional development, all while working in a prime location that enhances the guest experience.
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Contact Detail:

Delta Hotels Peterborough Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Experience Expert

✨Tip Number 1

Familiarise yourself with Delta Hotels' brand values and customer service philosophy. Understanding their commitment to providing a seamless travel experience will help you align your responses during interviews.

✨Tip Number 2

Showcase your interpersonal skills by preparing examples of how you've enhanced guest experiences in previous roles. Highlighting specific instances where you went above and beyond can set you apart from other candidates.

✨Tip Number 3

Research common challenges faced in the hospitality industry, particularly in guest services. Being able to discuss these challenges and propose solutions during your interview will demonstrate your proactive approach.

✨Tip Number 4

Network with current or former employees of Delta Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.

We think you need these skills to ace Guest Experience Expert

Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Empathy
Time Management
Conflict Resolution
Adaptability
Teamwork
Multitasking
Cultural Awareness
Sales Skills
Positive Attitude
Organisational Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what Delta Hotels is looking for in a Guest Experience Expert. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality and customer service. Use specific examples that demonstrate your ability to enhance guest experiences and solve problems effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention why you want to work at Delta Hotels and how your values align with theirs. Be sure to include specific examples of past experiences that relate to the role.

Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail, which is crucial in the hospitality industry.

How to prepare for a job interview at Delta Hotels Peterborough

✨Understand the Brand

Familiarise yourself with Delta Hotels' values and mission. Knowing how they aim to provide a seamless travel experience will help you align your answers with their expectations.

✨Showcase Your Customer Service Skills

Prepare examples from your past experiences where you went above and beyond for a guest or customer. Highlighting your ability to create memorable experiences will resonate well with the interviewers.

✨Demonstrate Problem-Solving Abilities

Think of scenarios where you had to resolve issues quickly and effectively. Being able to showcase your problem-solving skills will show that you can handle the fast-paced environment of hospitality.

✨Ask Insightful Questions

Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if Delta Hotels is the right fit for you.

Guest Experience Expert
Delta Hotels Peterborough
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