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For Companies At a Glance
- Tasks: Deliver memorable guest experiences and assist with check-in/check-out processes.
- Company: Join Delta Hotels by Marriott, a global leader in seamless travel experiences.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values service and attention to detail.
- Qualifications: High school diploma or G.E.D. required; no prior experience needed.
- Other info: Embrace a diverse and inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Guest Experience Expert - Night Auditor employer: Delta Hotels by Marriott York
Contact Detail:
Delta Hotels by Marriott York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert - Night Auditor
✨Tip Number 1
Familiarize yourself with Delta Hotels' values and mission. Understanding their commitment to providing a seamless travel experience will help you align your answers during the interview with what they prioritize.
✨Tip Number 2
Highlight any customer service experience you have, even if it's not in the hotel industry. Show how your skills can translate into creating memorable experiences for guests.
✨Tip Number 3
Be prepared to discuss how you handle challenging situations or guest complaints. Providing specific examples will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 4
Research the local area where the hotel is located. Being knowledgeable about local attractions and services will show your initiative and readiness to enhance the guest experience.
We think you need these skills to ace Guest Experience Expert - Night Auditor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Expert position. Understand the key responsibilities and the qualities that Delta Hotels is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant skills and experiences that align with the role. Emphasize any customer service experience, attention to detail, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Use specific examples from your past experiences to demonstrate how you embody the qualities Delta Hotels values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Delta Hotels by Marriott York
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
✨Demonstrate Attention to Detail
Since the role emphasizes focusing on details, prepare to discuss specific instances where your attention to detail made a difference. This could include managing guest requests or ensuring smooth operations.
✨Emphasize Flexibility and Initiative
Highlight your ability to adapt to changing situations and take initiative. Discuss times when you proactively addressed issues or improved processes without being prompted.
✨Prepare Questions About Company Culture
Show your interest in Delta Hotels by asking insightful questions about their culture and values. This demonstrates that you are not only interested in the job but also in being part of their team.
