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For Companies At a Glance
- Tasks: Welcome guests and assist them throughout their stay for a memorable experience.
- Company: Join Delta Hotels by Marriott, a rapidly expanding global brand focused on guest satisfaction.
- Benefits: Be part of a diverse team with opportunities for growth and a supportive work environment.
- Why this job: Deliver purposeful service while enjoying a dynamic role in a vibrant hospitality setting.
- Qualifications: High school diploma or equivalent; no prior experience required.
- Other info: Embrace a culture that values inclusivity and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Guest Experience Expert employer: Delta Hotels by Marriott York
Contact Detail:
Delta Hotels by Marriott York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert
✨Tip Number 1
Familiarize yourself with the Delta Hotels by Marriott brand and its values. Understanding their commitment to providing a warm and seamless experience for guests will help you align your approach during the interview.
✨Tip Number 2
Showcase your customer service skills through examples from previous experiences, even if they are not in the hospitality industry. Highlighting your ability to assist and engage with people will resonate well with the role of a Guest Experience Expert.
✨Tip Number 3
Prepare to discuss how you would handle various guest scenarios. Think about how you can create memorable experiences and address potential challenges that guests might face during their stay.
✨Tip Number 4
Demonstrate your enthusiasm for the hospitality industry and your willingness to learn. Expressing a genuine interest in contributing to a positive guest experience will set you apart as a candidate who is eager to grow within the company.
We think you need these skills to ace Guest Experience Expert
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Guest Experience Expert position. Understand the key responsibilities and the qualities that Delta Hotels by Marriott values in their employees.
Tailor Your CV: Customize your CV to highlight relevant skills and experiences that align with the role. Emphasize any customer service experience, attention to detail, and ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Delta Hotels by Marriott York
✨Show Your Warmth
As a Guest Experience Expert, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly demeanor and ability to connect with people. Share examples of how you've made guests feel special in previous roles.
✨Highlight Attention to Detail
The job emphasizes focusing on the details that matter. Be prepared to discuss specific instances where your attention to detail improved a guest's experience or resolved an issue. This will show that you understand the importance of delivering a seamless travel experience.
✨Demonstrate Initiative
The role requires taking initiative to assist guests. Prepare to share stories where you proactively addressed guest needs or went above and beyond to enhance their stay. This will illustrate your readiness to take charge and ensure guest satisfaction.
✨Understand Company Values
Familiarize yourself with Delta Hotels by Marriott's values and mission. During the interview, express how your personal values align with theirs, particularly regarding creating a safe and inclusive environment for both guests and staff.
