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For Companies At a Glance
- Tasks: Deliver memorable guest experiences and assist with their needs throughout their stay.
- Company: Join Delta Hotels by Marriott, a global leader in seamless travel experiences.
- Benefits: Be part of a diverse team with opportunities for growth and development.
- Why this job: Empower yourself to create unique experiences while working in a dynamic environment.
- Qualifications: High school diploma or G.E.D. required; no prior experience needed.
- Other info: Embrace a culture that values inclusivity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Casual Guest Experience Expert employer: Delta Hotels by Marriott York
Contact Detail:
Delta Hotels by Marriott York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Guest Experience Expert
✨Tip Number 1
Fokussiere dich auf deine zwischenmenschlichen Fähigkeiten. Delta Hotels sucht nach Menschen, die in der Lage sind, eine persönliche Verbindung zu den Gästen herzustellen. Übe, wie du freundlich und hilfsbereit auf verschiedene Gästewünsche reagieren kannst.
✨Tip Number 2
Informiere dich über die Marke Delta Hotels und deren Werte. Zeige in deinem Gespräch, dass du die Philosophie des Unternehmens verstehst und bereit bist, diese in deiner täglichen Arbeit umzusetzen.
✨Tip Number 3
Bereite dich darauf vor, Beispiele aus deinem Leben zu teilen, in denen du proaktiv Probleme gelöst oder außergewöhnlichen Service geleistet hast. Dies zeigt, dass du die Initiative ergreifen kannst, um das Gästeerlebnis zu verbessern.
✨Tip Number 4
Sei bereit, Fragen zu stellen, die dein Interesse an der Position und dem Unternehmen zeigen. Dies kann dir helfen, einen bleibenden Eindruck zu hinterlassen und gleichzeitig mehr über die Erwartungen an die Rolle zu erfahren.
We think you need these skills to ace Casual Guest Experience Expert
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Casual Guest Experience Expert. Highlight your ability to deliver exceptional service and create memorable experiences for guests in your application.
Tailor Your CV: Customize your CV to reflect the skills and qualities that align with the job description. Emphasize any relevant experience, even if it's not directly related, that showcases your customer service skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Share specific examples of how you have provided excellent service in the past and how you can contribute to the Delta Hotels experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Delta Hotels by Marriott York
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional service. Share examples of how you've gone above and beyond to create memorable experiences for guests in previous roles or situations.
✨Demonstrate Attention to Detail
Since the role emphasizes focusing on the details that matter, be prepared to discuss specific instances where your attention to detail made a difference. This could include anything from managing guest requests to ensuring a smooth check-in process.
✨Emphasize Teamwork and Communication Skills
Highlight your ability to work well with others and communicate effectively. Discuss how you’ve collaborated with team members to enhance the guest experience or resolve issues quickly.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various guest scenarios. Think about past experiences where you successfully managed challenges or provided solutions, and be ready to share those stories.
