Assistant Front Office Manager

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits To Joining

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities

Employee Assistance Programme

• Dedicated benefits website

Position Summary

The Assistant Front Office Manager supports daily operations to ensure smooth arrivals, departures, and an exceptional guest experience. This role assists with staffing, training, and performance management while upholding brand, safety, and credit policies. They take ownership of service delivery, guest recovery, lobby presence, and Manager-on-Duty responsibilities, ensuring issues are resolved promptly and service standards are consistently met. The position collaborates with all departments to maintain high guest satisfaction, oversees operational reporting, supports revenue and rate accuracy procedures, and helps manage labour, expenses, and overall departmental performance.