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- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a top hotel.
- Company: Join Marriott, a leading global hotel brand focused on hospitality and teamwork.
- Benefits: Enjoy free meals, discounts, pension scheme, and career development opportunities.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: 1 year of customer service experience and a passion for helping others.
- Other info: Be part of a culture that values respect, kindness, and personal growth.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Front Office Supervisor in Swindon employer: Delta Hotels by Marriott Swindon
Contact Detail:
Delta Hotels by Marriott Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for those interviews! Research the hotel brand and its values, especially around guest experience and team culture. We want to see your passion for hospitality shine through when you chat with us!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. We love candidates who are proactive about their professional development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Marriott!
We think you need these skills to ace Front Office Supervisor in Swindon
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for delivering exceptional hospitality shine through. Share specific examples of how you've created memorable experiences for guests in the past – we love to see that passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Front Office Supervisor role. We want to see how your skills match our needs, so don’t be shy about showcasing your customer service expertise!
Be Professional Yet Approachable: While it’s important to maintain a professional tone, don’t forget to let your personality come through. We value kindness and respect, so a friendly and approachable vibe in your writing can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Delta Hotels by Marriott Swindon
✨Know the Brand
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality and how they create memorable experiences for guests will help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, your ability to manage guest inquiries and complaints is crucial. Prepare specific examples from your past experience where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your capability in handling similar situations.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the hotel's standards. A polished appearance shows that you understand the importance of professionalism in the hospitality industry.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewer about the team culture, training opportunities, and how they implement guest feedback. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.