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For Companies At a Glance
- Tasks: Welcome guests, take orders, and ensure a fantastic dining experience.
- Company: Join Marriott, a leading global hotel brand known for exceptional hospitality.
- Benefits: Enjoy free meals, discounts on stays, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: No specific qualifications needed, just a passion for customer service.
- Other info: This is an entry-level, full-time position with opportunities for advancement.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\\\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\\\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
- Take and serve orders accurately, adhering to quality and presentation standards.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Maintain cleanliness and organisation in the dining area and service stations.
- Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Promote restaurant services and specials to enhance guest experience and drive sales.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hotels and Motels
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F&B Assistant employer: Delta Hotels by Marriott Swindon
Contact Detail:
Delta Hotels by Marriott Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you for handling guest inquiries and complaints effectively, which is crucial for the F&B Assistant role.
✨Tip Number 3
Network with current or former employees of Marriott. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities. Since collaboration is key in this role, think of examples from your past experiences where you successfully worked as part of a team to achieve common goals.
We think you need these skills to ace F&B Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past work that align with the responsibilities of the F&B Assistant role.
Highlight Soft Skills: Emphasise your interpersonal skills, such as communication and teamwork, which are crucial for this position. Provide examples of how you've successfully worked in a team or resolved guest complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Delta Hotels by Marriott Swindon
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional service. Share any personal experiences that highlight your commitment to creating memorable guest experiences, as this aligns perfectly with the company's values.
✨Know the Menu Inside Out
Familiarise yourself with the menu items and their ingredients before the interview. Being able to discuss specific dishes and their preparation methods will demonstrate your readiness to assist guests effectively.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Share examples of how you've supported team members in previous roles, as teamwork is crucial in a fast-paced environment like hospitality.
✨Prepare for Common Scenarios
Think about potential guest inquiries or complaints you might encounter and how you would handle them. Showing that you can remain calm and professional under pressure will impress your interviewers.