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- Tasks: Welcome guests, assist with check-in/check-out, and ensure a smooth experience.
- Company: Join Delta Hotels by Marriott, a leading global hotel brand focused on exceptional hospitality.
- Benefits: Enjoy free meals, uniform provided, discounts across 140 countries, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: This is an entry-level, full-time position with opportunities for internal transfers.
The predicted salary is between 22000 - 30000 £ per year.
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Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Industries
Hospitality
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Front Desk Associate - Nights - 32 Hrs employer: Delta Hotels by Marriott Swansea
Contact Detail:
Delta Hotels by Marriott Swansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associate - Nights - 32 Hrs
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality. Be ready to share specific examples of how you've handled guest inquiries or complaints effectively, as this will showcase your suitability for the Front Desk Associate position.
✨Tip Number 3
Prepare to discuss how you would contribute to a positive team environment. Since teamwork is crucial in hospitality, think of ways you've supported colleagues in the past and be ready to share those experiences.
✨Tip Number 4
Research common challenges faced by front desk associates and think about how you would address them. This proactive approach will impress interviewers and show that you're ready to tackle the demands of the job.
We think you need these skills to ace Front Desk Associate - Nights - 32 Hrs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved hospitality. Use keywords from the job description to demonstrate your fit for the Front Desk Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific skills or experiences that align with the responsibilities listed in the job description.
Highlight Soft Skills: Emphasise your soft skills such as communication, empathy, and problem-solving in your application. These are crucial for addressing guest inquiries and complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Delta Hotels by Marriott Swansea
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully handled guest complaints or inquiries. Highlight your ability to remain calm under pressure and provide effective solutions, as this is crucial for a Front Desk Associate.
✨Familiarise Yourself with Hotel Services
Research Delta Hotels by Marriott and be ready to talk about their services and amenities. Showing that you understand what the hotel offers will demonstrate your commitment and readiness to promote these to guests.
✨Emphasise Teamwork and Communication
Since the role involves coordinating with various departments, be prepared to discuss your experience working in teams. Highlight your communication skills and how you’ve built positive relationships with colleagues in past jobs.