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- Tasks: Welcome guests, manage check-ins/outs, and ensure exceptional service.
- Company: Join Delta Hotels by Marriott, a leader in hospitality with a focus on guest experience.
- Benefits: Enjoy free meals, uniform provided, discounts worldwide, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred; no supervisory experience required.
- Other info: This role offers a chance to grow within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands?
We are currently recruiting for a dedicated individual to join our team.
We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
The impact you\’ll make – First impressions are everything.
And you\’ll set the tone for every guest\’s stay.
With a genuinely warm welcome, you\’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.
Anything to help make their visit that bit more special.
And, creating the smoothest check-out experience, you\’ll make sure they leave us happy too.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: Free Meals on Duty: Enjoy complimentary meals while at work.
Uniform Provided : A professional uniform is supplied for all employees.
Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F B across 140 countries.
Pension Scheme: Participation in The People\’s Pension.
Employee Assistance Programme : Free and confidential support for various challenges, including financial advice, stress, and health issues.
Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails: Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
Coordinate with other departments to ensure guest requests are fulfilled efficiently.
Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
Handle guest complaints with empathy and resolve issues to their satisfaction.
Promote hotel services and amenities to enhance guest experience and drive revenue.
Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
Complete regular walk rounds to ensure building is secure Monitor guest feedback and implement improvements based on their suggestions.
Assist in training new staff on guest service standards and procedures.
Maintain accurate records of guest interactions and transactions.
Run end of day reports to close the days business results Safety and Company Policies: Follow all company and safety and security policies and procedures.
Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Communicate with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
What we\’re looking for A night owl, ideally a person used to working nights A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together Preferred Qualifications: Related Work Experience: At least 1 year of related work experience in a customer service role.
Supervisory Experience: None required.
License or Certification: None required.
With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 10pm – 7.30am – do you need flexibility in your life?
We are happy to discuss this with you
Join us and be part of a team that values excellence, sustainability, and career growth.
Apply today to start your journey with Marriott
Night Auditor employer: Delta Hotels by Marriott St Pierre Country Club
Contact Detail:
Delta Hotels by Marriott St Pierre Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality. Be ready to share specific examples of how you've gone above and beyond for guests, as this is crucial for a Night Auditor role.
✨Tip Number 3
Prepare to discuss how you handle guest complaints and difficult situations. Demonstrating your problem-solving skills and empathy will be key in showcasing your suitability for the position.
✨Tip Number 4
Network with current or former employees of Delta Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Auditor position. Tailor your application to highlight relevant experience in customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly in hospitality or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your eagerness to join Delta Hotels by Marriott. Mention specific skills that align with the job requirements, such as problem-solving and communication skills, and how you can contribute to creating memorable guest experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott St Pierre Country Club
✨Know the Company
Before your interview, take some time to research Delta Hotels by Marriott. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Night Auditor, you'll be interacting with guests frequently. Prepare examples from your past experiences that showcase your ability to handle customer inquiries, resolve complaints, and provide exceptional service. Highlighting these skills will make you stand out.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as a guest complaint or a busy check-in period. Practising these scenarios will help you respond confidently and effectively.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, and career development paths within the company. This shows your enthusiasm for the role and your desire to grow within the organisation.
