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- Tasks: Welcome guests, assist with check-in/check-out, and ensure a smooth experience.
- Company: Join Delta Hotels by Marriott, a leader in hospitality with a focus on guest satisfaction.
- Benefits: Enjoy free meals, uniform provided, discounts across 140 countries, and career development opportunities.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred; no specific certifications required.
- Other info: This role offers a chance to grow within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Delta Hotels by Marriott St Pierre Country Club
Location:
Chepstow, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
ad45e4322598
Job Views:
5
Posted:
10.08.2025
Expiry Date:
24.09.2025
col-wide
Job Description:
Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world\’s leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
- Free Meals on
Duty:Enjoy complimentary meals while
at work. - Uniform Provided:A professional uniform is supplied for all
employees. - Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries. - Pension Scheme:Participation in The People’s Pension.
- Employee Assistance
Programme:Free and confidential
support for various challenges, including financial advice, stress, and health
issues. - Career
Development:Opportunities for
career growth and internal transfers within Marriott\’s global network. - Training and
Development:Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Welcome and assist
guestswith check-in/check-out
procedures, ensuring a smooth and pleasant experience. - Address guest inquiries
and concernspromptly and
professionally, providing accurate information and solutions. - Coordinate with other
departmentsto ensure guest
requests are fulfilled efficiently. - Maintain a high level
of customer serviceby
anticipating guest needs and exceeding their expectations. - Handle guest complaintswith empathy and resolve issues to their
satisfaction. - Promote hotel services
and amenitiesto enhance guest
experience and drive revenue. - Ensure compliance with
hotel policiesand procedures,
maintaining a safe and secure environment. - Monitor guest feedbackand implement improvements based on their
suggestions. - Assist in training new
staffon guest service standards
and procedures. - Maintain accurate recordsof guest interactions and transactions.
Safety and
Company Policies:
- Follow all company and
safety and security policies and procedures. - Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager. - Complete safety training
and certifications. - Ensure uniform and
personal appearance are clean and professional. - Maintain confidentiality
of proprietary information. - Communicate with others
using clear and professional language. - Develop and maintain
positive working relationships with others. - Support the team to reach
common goals. - Listen and respond
appropriately to the concerns of other employees. - Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
- Related Work Experience:
At least 1 year of related work experience in a customer service role. - Supervisory Experience:
None required. - License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
#J-18808-Ljbffr
Front Office Associate employer: Delta Hotels by Marriott St Pierre Country Club
Contact Detail:
Delta Hotels by Marriott St Pierre Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Delta Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Front Office Associate position.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous experience. Think of specific situations where you went above and beyond for a guest, as this will resonate well with the hiring team.
✨Tip Number 4
Research common interview questions for hospitality roles, particularly those related to handling guest complaints and providing excellent service. Practising your answers will help you feel more confident and articulate during the interview process.
We think you need these skills to ace Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Front Office Associate position. Tailor your application to highlight relevant experience in customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to detail your achievements and skills that align with the role, such as problem-solving and communication.
Write a Personalised Cover Letter: Create a cover letter that reflects your passion for hospitality and your desire to work at Delta Hotels by Marriott. Mention specific aspects of the company culture that resonate with you and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott St Pierre Country Club
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully handled guest complaints or difficult situations. Highlight your ability to empathise with guests and provide effective solutions, as this is crucial for a Front Office Associate.
✨Know the Company and Its Values
Research Delta Hotels by Marriott and understand their commitment to exceptional service and employee wellbeing. Be ready to discuss how your values align with theirs and how you can contribute to their culture of respect and kindness.
✨Practice Professional Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could encounter at the front desk to build your confidence.