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- Tasks: Deliver exceptional hospitality and create memorable dining experiences for guests.
- Company: Join a leading hotel brand that values respect and kindness.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience preferred; a passion for hospitality is essential.
- Other info: Flexible hours with opportunities for growth within Marriott's global network.
The predicted salary is between 11 - 16 £ per hour.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
The impact you’ll make: Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Waiters, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here’s what your journey with us entails:
- Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
- Take and serve orders accurately, adhering to quality and presentation standards.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Maintain cleanliness and organisation in the dining area and service stations.
- Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Promote restaurant services and specials to enhance guest experience and drive sales.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications: Related Work Experience: At least 1 year of related work experience in a customer service role. Supervisory Experience: None required. License or Certification: None required.
With this role you will be working 10 hours per week over 2/3 days, including weekends with a variety of early and late shifts. If you need flexibility in your life? We are happy to discuss this with you! Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Food & Beverage Associate (Part Time) in Chepstow employer: Delta Hotels by Marriott St Pierre Country Club
Contact Detail:
Delta Hotels by Marriott St Pierre Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Associate (Part Time) in Chepstow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a Food & Beverage Associate. This will not only boost your confidence but also prepare you to handle guest inquiries and complaints like a pro during the interview.
✨Tip Number 3
When you apply, make sure to highlight any relevant experience you have in customer service. Even if it’s not directly in food and beverage, showing that you can deliver great service will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food & Beverage Associate (Part Time) in Chepstow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in customer service. Mention any specific skills or experiences that align with the responsibilities listed in the job description, like handling guest inquiries or working in a team.
Be Professional Yet Friendly: While we love a casual vibe, remember to keep your language professional. Use clear and polite language, as this reflects the kind of communication we value in our team. A friendly tone can go a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Delta Hotels by Marriott St Pierre Country Club
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu. Understand the ingredients and preparation methods of each dish. This will not only impress your interviewers but also show your passion for delivering exceptional service.
✨Showcase Your Hospitality Skills
During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure a guest's satisfaction. This will demonstrate your commitment to creating memorable experiences.
✨Practice Handling Difficult Situations
Be prepared to discuss how you would handle guest complaints or issues. Think of a time when you resolved a problem effectively and explain your approach. This shows that you can maintain professionalism and a positive attitude under pressure.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with kitchen staff and other team members, be ready to talk about your experience in a team environment. Share how you support your colleagues and contribute to achieving common goals, as this aligns with the company’s values.