Food and Beverage Supervisor (40 hours per week) in Broughton

As a Food & Beverage Supervisor at Delta Hotels by Marriott Preston, you play a key role in creating exceptional dining experiences that are memorable and unique. This role goes beyond simply delivering food and drinks — it’s about ensuring every guest enjoys warm, attentive service that reflects our brand standards. You’ll lead and support the F&B team to deliver consistent, high-quality service across all outlets, including the restaurant, bar, room service, and conference & banqueting operations. You’ll assist management in team development — including recruitment, training, scheduling, performance management, and daily supervision — while maintaining operational excellence and compliance with all company policies and health & safety standards. Your leadership, professionalism, and passion for hospitality will inspire the team to deliver an exceptional guest experience every time.

Key Responsibilities

• Guest Experience
  • Provide warm, engaging, and professional service to all guests, ensuring their needs are anticipated and met promptly.
  • Lead by example in creating a welcoming atmosphere — greeting guests with genuine hospitality and ensuring consistent service delivery.
  • Resolve guest concerns or complaints effectively and professionally, following company service recovery procedures (LEARN).
  • Support the team in delivering personalized experiences, recognizing repeat guests, and maintaining brand loyalty.
  • Ensure all guest feedback is communicated to management and used to drive service improvements.
• Operational Excellence
  • Supervise daily F&B operations across restaurant, bar, room service, and conference/banqueting areas.
  • Coordinate with kitchen and service teams to ensure timely and accurate delivery of food and beverage orders.
  • Ensure all areas are maintained to brand cleanliness and presentation standards throughout service periods.
  • Assist with setup and breakdown of service areas, including events and banquets, following Banqueting Event Orders (BEOs).
  • Oversee alcohol service compliance in line with local laws and company policy.
  • Support inventory management, ordering, and stock control processes as directed.
  • Ensure all operational equipment is used safely, stored correctly, and maintained properly.
  • Promote upselling opportunities and contribute to achieving revenue targets.
• Team Leadership & Development
  • Supervise, coach, and motivate the F&B team to deliver consistent and exceptional service.
  • Support the recruitment, onboarding, and training of new team members.
  • Conduct shift briefings, allocate daily tasks, and ensure staff adherence to company standards.
  • Foster a positive and collaborative team environment built on respect, communication, and teamwork.
  • Lead by example in maintaining professional conduct, appearance, and communication at all times.
• Health, Safety & Compliance
  • Ensure all F&B operations comply with food hygiene, health and safety, and licensing regulations.
  • Report and respond to accidents, incidents, or maintenance issues promptly.
  • Promote safe working practices and ensure team members are trained and compliant with PPE and handling procedures.
  • Participate in mandatory training and certification as required by the hotel.
• Communication & Collaboration
  • Build positive relationships with colleagues and other hotel departments to ensure seamless service delivery.
  • Communicate effectively and respectfully with guests, colleagues, and managers.
  • Contribute to departmental meetings and actively share ideas for operational improvement.
  • Uphold company values and promote a culture of inclusion, respect, and teamwork.
• Cash & Bank Handling
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared, and stored appropriately while off duty.
• Working Pattern
  • Work flexibly on a scheduled shift rota across Monday – Sunday, including public holidays.
  • Be adaptable to cover staffing shortfalls and business priorities to ensure operational continuity.
  • Perform other tasks as assigned by management.