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- Tasks: Provide exceptional service, manage check-ins/outs, and ensure smooth hotel operations at night.
- Company: Join the vibrant team at Delta Hotels by Marriott Peterborough.
- Benefits: Enjoy tips, meals on duty, uniform, leisure club membership, and discounted rates.
- Why this job: Perfect for night owls who thrive in a dynamic hospitality environment.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Great opportunities for career development in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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Night Receptionist employer: Delta Hotels by Marriott Peterborough
Contact Detail:
Delta Hotels by Marriott Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Be ready for an impromptu interview! When you apply through our website, keep your phone handy and be prepared to chat. You never know when a hiring manager might want to have a quick conversation about your application.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for the role shine through. Being a Night Receptionist is all about providing great service, so show them you’re the perfect fit!
✨Tip Number 4
Follow up after applying! A quick email or message thanking them for considering your application can set you apart. It shows you're genuinely interested in the position and keeps you on their radar.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Night Owl Spirit: Let us know why you're the perfect fit for a night shift! Share your love for providing top-notch service during those late hours and how you thrive when others are winding down.
Highlight Your Customer Service Skills: We want to see your passion for exceptional customer service shine through. Give examples of how you've gone above and beyond to make guests feel welcome and valued.
Be Detail-Oriented: Since you'll be handling check-ins, check-outs, and financial postings, it's crucial to demonstrate your attention to detail. Mention any experience you have with auditing or managing financial records.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Delta Hotels by Marriott Peterborough
✨Know the Hotel Inside Out
Before your interview, take some time to research Delta Hotels by Marriott Peterborough. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a late check-in or a guest complaint. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even though the role is for a night position, first impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.