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- Tasks: Manage guest check-ins and check-outs while ensuring a smooth experience.
- Company: Join a dynamic hospitality team dedicated to exceptional guest service.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values teamwork and guest satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Full-time role with varied shifts to fit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Front Office Associate (40 hours) role at Delta Hotels by Marriott Newcastle Gateshead
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Join to apply for the Front Office Associate (40 hours) role at Delta Hotels by Marriott Newcastle Gateshead
This is a full-time Front Office position, working 40 hours over 5 days a week. The shift pattern varies, including morning, middle, and late shifts.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests\’ personal checks and traveller\’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Front Office Associate (40 hours) employer: Delta Hotels by Marriott Newcastle Gateshead
Contact Detail:
Delta Hotels by Marriott Newcastle Gateshead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate (40 hours)
✨Tip Number 1
Familiarise yourself with the specific software and systems commonly used in front office roles. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter as a Front Office Associate. This will help you feel more confident when discussing how you would handle guest interactions during the interview.
✨Tip Number 3
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and appreciate their mission can make a positive impression.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you tailor your approach during the interview.
We think you need these skills to ace Front Office Associate (40 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Office Associate position. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or front office roles. Emphasise any specific skills related to guest check-ins, payment processing, and communication.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle guest inquiries, coordinate with teams, and manage cash handling effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Front Office Associate.
How to prepare for a job interview at Delta Hotels by Marriott Newcastle Gateshead
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Front Office Associate. Familiarise yourself with tasks like processing check-ins and check-outs, handling payments, and coordinating with housekeeping. This knowledge will help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Front Office Associate, you'll be the first point of contact for guests. Prepare examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm under pressure and provide excellent service.
✨Demonstrate Attention to Detail
This role requires accuracy in processing payments and managing reports. Be ready to discuss how you ensure precision in your work. You might even want to mention any tools or methods you use to stay organised and error-free.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Think of insightful questions to ask about the company culture, team dynamics, or specific challenges faced by the front office team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.