Operations Manager in Hale

Functions as the strategic business leader of rooms and food and beverage/culinary operations and acts as General Manager in his absence. Areas of responsibility include Front Office/Nights, Concierge, Housekeeping, Security/Loss Prevention, Engineering, Food and Beverage/Culinary and Event Management. The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms and food and beverage/culinary operations meet the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximises the financial performance of the department. As a member of the hotel leadership team, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

Job Specific Tasks

• Models desired service behaviours in all interactions with guests and associates.
• Ensures the core elements of the service strategy are in place to produce the desired results.
• Holds staff accountable for successful performance.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Ensures associates are treated fairly and equitably.
• Coaches direct reports to address problem areas and holds team accountable for results.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Hires Rooms and Food and Beverage operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Establishes and maintains open, collaborative relationships with direct reports and entire Rooms and Food and Beverage operations team.
• Utilises an “open door policy”.
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
• Leads cost containment efforts within Rooms and Food and Beverage operations, including organisational restructuring when necessary.
• Develops an operational strategy for Rooms and Food & Beverage that is aligned with the brand’s business strategy.
• Works with team to put sustainable work processes and systems in place that support the operational execution of the strategy.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses (focus on maintaining profit margins without compromising guest or associate satisfaction).
• Ensures alignment amongst the Rooms and Food and Beverage leadership teams.
• Strives to improve service performance.
• Coaches team by providing specific feedback to improve performance.
• Ensures direct reports establish and maintain open, collaborative relationships with their team.
• Demonstrates an understanding of owner priorities.
• Tours building on a regular basis, speaking with associates and guests to understand business needs and assess operational opportunities.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process.
• Celebrates successes by publicly recognising the contributions of team members.
• Ensures Rooms and Food and Beverage operations sales performance meets or exceeds budget.

What Is In It For You

• Free Meals on Duty – Enjoy complimentary meals during your shifts.
• Explore Discounts – A Marriott Discount Card offering hotel and F&B benefits across 140 countries.
• Pension Scheme – Participation in The People’s Pension.
• Employee Assistance Programme – Free, confidential support for wellbeing, financial challenges, stress, and health concerns.
• Career Development – Opportunities for internal transfers and career progression across Marriott’s global network.
• Training & Development – Access world-class training to enhance your leadership and operational capabilities.

Candidate Profile

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related qualification, 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

If you are committed to excellence, passionate about hospitality, and eager to lead a high-performing team, we would love to hear from you. Apply today and take the next step in your career with Marriott!