Front Office Manager in Hale

Are you a passionate hospitality leader committed to delivering exceptional guest experiences? Do you thrive in a dynamic environment where you can inspire teams, elevate service standards, and make a meaningful impact every day? We are currently recruiting for an experienced and dedicated Front Office Manager to join our team. At Marriott, we believe in creating memorable experiences, not just for our guests, but also for our associates. We want our leaders to feel supported, valued, and empowered to be their very best.

What Is In It For You

• Free Meals on Duty – Enjoy complimentary meals during your shifts.
• Uniform Provided – A professional uniform is supplied for all employees.
• Explore Discounts – A Marriott Discount Card offering hotel and F&B benefits across 140 countries.
• Pension Scheme – Participation in The People’s Pension.
• Employee Assistance Programme – Free, confidential support for wellbeing, financial challenges, stress, and health concerns.
• Career Development – Opportunities for internal transfers and career progression across Marriott’s global network.
• Training & Development – Access world-class training to enhance your leadership and operational capabilities.

Your Responsibilities

Your Role Includes

• Operational Leadership
  • Overseeing all Front Office operations including Front Desk, Nights, Concierge, and Switchboard.
  • Managing guest arrival and departure procedures to ensure efficiency and satisfaction.
  • Ensuring compliance with all Front Office policies, standards, and procedures.
  • Monitoring staffing levels to meet operational, guest service, and financial objectives.
• Guest Experience
  • Acting as the “Service Champion” for the Front Office and creating a welcoming atmosphere.
  • Responding to guest concerns and complaints promptly and professionally.
  • Reviewing guest satisfaction results and comment cards to identify areas for improvement.
  • Implementing service enhancements based on insights and feedback.
• Team Management & Development
  • Leading, motivating, and coaching Front Office associates and managers.
  • Conducting departmental meetings and communicating expectations clearly.
  • Recruiting, training, and developing team members to deliver excellence.
  • Recognising and celebrating team achievements.
• Financial & Administrative Responsibilities
  • Managing department controllable expenses and contributing to financial performance.
  • Ensuring accurate documentation, adherence to SOPs and LSOPs, and fair administration of hotel policies.
  • Handling performance appraisals, monitoring progress, and guiding corrective action when necessary.

You Will Be Expected To

• Follow all company, safety, and security procedures.
• Report maintenance issues, accidents, injuries, or unsafe conditions.
• Maintain a clean, professional appearance and uphold confidentiality.
• Communicate effectively and professionally with guests and associates.
• Foster positive working relationships and support team goals.
• Uphold Marriott’s quality expectations and brand standards.

Please note: The description above outlines the primary responsibilities of the role, but is not an exhaustive list.

Preferred Qualifications

• Experience: 4 years in guest services, front office, or a related field OR A 2-year hospitality or business degree plus 2 years of related experience.
• Skills & Knowledge: Strong leadership and team-building capabilities, excellent communication and interpersonal skills, understanding of hospitality systems (e.g., MARSHA, PMS, POS), confidence in decision-making, problem-solving, and service recovery, strong organisation, planning, and time-management abilities.

If you are committed to excellence, passionate about hospitality, and eager to lead a high-performing team, we would love to hear from you. Apply today and take the next step in your career with Marriott!