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- Tasks: Lead the front desk team and ensure guests receive a warm welcome.
- Company: Join Delta Hotels by Marriott, a global leader in hospitality.
- Benefits: Enjoy free meals, leisure access, discounts, and a comprehensive training program.
- Why this job: Be part of a dynamic team focused on delivering exceptional guest experiences.
- Qualifications: Experience in hotel management or as a Front Desk Supervisor is preferred.
- Other info: Opportunity for apprenticeship qualification to boost your career.
The predicted salary is between 18000 - 42000 £ per year.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
We have an exciting opportunity for an Assistant Front Office Manager to join our team, this role has become vacant due to our associate not returning from Maternity Leave.
The Role:
As Assistant Front Office Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team, ensuring that our guests are greeted with a warm welcome the minute they walk through the door in this busy airport hotel.
You will be responsible for, but not limited to:
- Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
- Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
- Deliver memorable guest experiences which support in driving Intent to recommend scores
- Monitor and analyze guest satisfaction survey results to ensure these continually improve
- Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
- Report any maintenance issues which have been raised by guests
- Ensue all guest complaints are resolved in a timely manor and logged correctly
- Anticipate guest needs to deliver an above and beyond experience
- Support with departmental rota's, ordering and payroll as and when required
- Promote an upsell culture to support in delivering hotel financial performance
- Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
- Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
- Recruit, train and develop front desk team members and support in developing our next front desk manager
- Comply with hotel security, fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role as a Assistant Front Office Manager looking for their next role or are a successful Front Desk Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
All applicants must have the right to work in the UK.
Perks you deserve:
We'll support you in and out of the workplace by offering:
- Free Access to the Leisure facilities, because your wellbeing is important
- Discounted rounds of golf and use of the driving range
- Free meals at work
- Free uniform & dry-cleaning service
- Free enrolment of Perks at Work – Access to unlimited deals from retailers to restaurants to cinema's and more
- Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
- 23 days holiday increasing with service as well as Bank Holidays
- Annual Performance Review pay
- Cycle to work scheme
- Pension & Life Assurance
- Employee Assistant Program
- Comprehensive Training and Development program
- Company Pension scheme, we match your contributions up to 6%
- Private Medical Cover
Are you not done learning yet? We are thrilled to offer you the incredible opportunity to apply for an apprenticeship qualification with us. Get ready to unlock your potential and take your career to new heights! Our team can't wait to share more about this amazing chance during your interview.
This role offers and annual salary of £30,000 as well as an annual bonus plan allowing you to earn up to 10% of your salary.
#LI-CM1
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Assistant Front Office Manager employer: Delta Hotels by Marriott Manchester Airport
Contact Detail:
Delta Hotels by Marriott Manchester Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarize yourself with Delta Hotels' core values and service philosophy. Understanding their commitment to delivering a seamless travel experience will help you align your responses during the interview with what they prioritize.
✨Tip Number 2
Highlight your experience in managing front desk operations and guest relations. Be prepared to share specific examples of how you've improved guest satisfaction or resolved complaints effectively in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've coached and developed team members in the past. This is crucial for the Assistant Front Office Manager role, as you'll be expected to support and train the front desk team.
✨Tip Number 4
Research common challenges faced in hotel front office management and think about how you would address them. Being able to discuss these scenarios will show your proactive approach and readiness for the role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Front Office Manager position. Understand the key responsibilities and the skills required, such as managing front desk operations and delivering exceptional customer experiences.
Tailor Your CV: Customize your CV to highlight relevant experience in hotel management or customer service. Emphasize any previous roles where you managed teams, resolved guest complaints, or improved guest satisfaction scores.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Delta Hotels' commitment to guest experience. Mention specific examples from your past roles that demonstrate your ability to lead a team and enhance guest satisfaction.
Showcase Your People Skills: In your application, emphasize your warm, people-oriented demeanor and your ability to pay attention to detail. Provide examples of how you've successfully coached and developed team members in previous positions.
How to prepare for a job interview at Delta Hotels by Marriott Manchester Airport
✨Show Your People Skills
As an Assistant Front Office Manager, your ability to connect with guests and team members is crucial. Be prepared to share examples of how you've successfully handled guest interactions and resolved complaints in the past.
✨Demonstrate Attention to Detail
Highlight your knack for noticing the small things that can enhance a guest's experience. Discuss specific instances where your attention to detail made a difference, whether it was recognizing a repeat guest's preferences or ensuring room readiness.
✨Understand Hotel Operations
Familiarize yourself with the day-to-day operations of a front desk. Be ready to discuss how you would manage procedures, support your team, and ensure compliance with Standard Operating Procedures (SOPs).
✨Express Your Passion for Customer Service
Convey your enthusiasm for delivering exceptional customer experiences. Share your philosophy on service and how you plan to promote an upsell culture while maintaining high guest satisfaction scores.
