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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a top hotel.
- Company: Join Marriott, a global leader in hospitality with a culture of respect and kindness.
- Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development opportunities.
- Why this job: Make a real impact on guests' experiences while growing your career in hospitality.
- Qualifications: 1 year of customer service experience and a passion for hospitality.
- Other info: Be part of a supportive team that values excellence and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
Benefits
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Front Office Supervisor in Liverpool employer: Delta Hotels by Marriott Liverpool City Centre
Contact Detail:
Delta Hotels by Marriott Liverpool City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since Marriott emphasises respect and kindness, think of examples from your past experiences that showcase these qualities. We want to see how you fit into our team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on how you’ve handled guest inquiries and complaints in the past, as this is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Marriott.
We think you need these skills to ace Front Office Supervisor in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight any customer service experience and leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and why you want to join our dynamic team. Be genuine and let us know what makes you a great fit for our culture of respect and kindness.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements rather than just duties. Use numbers or examples to illustrate how you’ve improved guest satisfaction or streamlined operations in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to see all the benefits and opportunities we offer right there!
How to prepare for a job interview at Delta Hotels by Marriott Liverpool City Centre
✨Know the Brand
Before your interview, take some time to research Marriott and its values. Understand their commitment to exceptional hospitality and how they create memorable experiences for guests. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll need to demonstrate strong customer service skills. Prepare examples from your past experience where you've successfully handled guest inquiries or resolved complaints. Highlight your ability to maintain high standards and ensure guest satisfaction, as this is crucial for the role.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle specific scenarios in a hotel environment. Think about times when you've had to manage a difficult situation or improve a process based on feedback. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
