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- Tasks: Welcome guests and ensure a fantastic dining experience while serving food and drinks.
- Company: Join Marriott, a leading hotel brand known for exceptional hospitality and a supportive culture.
- Benefits: Enjoy free meals, uniform provided, discounts on stays, pension scheme, and career development opportunities.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred; no specific certifications required.
- Other info: This role requires evening and weekend shifts; competitive pay at £12.21ph.
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Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world\’s leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
- Free Meals on
Duty:Enjoy complimentary meals while
at work. - Uniform Provided:A professional uniform is supplied for all
employees. - Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries. - Pension Scheme:Participation in The People’s Pension.
- Employee Assistance
Programme:Free and confidential
support for various challenges, including financial advice, stress, and health
issues. - Career
Development:Opportunities for
career growth and internal transfers within Marriott\’s global network. - Training and
Development:Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Welcome and assist guestswith a warm and friendly demeanour, ensuring
a positive dining experience. - Take and serve ordersaccurately, adhering to quality and
presentation standards. - Provide detailed informationabout menu items, including ingredients and
preparation methods. - Maintain cleanliness and organisationin the dining area and service
stations. - Coordinate with kitchen staffto ensure timely and accurate delivery of
food and beverages. - Handle guest inquiries and complaintsprofessionally, resolving issues
promptly. - Promote restaurant services and specialsto enhance guest
experience and drive sales. - Follow safety and hygiene protocolsto ensure a safe working environment.
- Assist with inventory managementand restocking supplies as needed.
- Support team membersand collaborate to achieve common goals.
Safety and
Company Policies:
- Follow all company and
safety and security policies and procedures. - Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager. - Complete safety training
and certifications. - Ensure uniform and
personal appearance are clean and professional. - Maintain confidentiality
of proprietary information. - Communicate with others
using clear and professional language. - Develop and maintain
positive working relationships with others. - Support the team to reach
common goals. - Listen and respond
appropriately to the concerns of other employees. - Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Please note this role will be on a rotational shift basis, evening and weekend hours will be required.
£12.21ph – 40 hours per week
Preferred
Qualifications:
- Related Work Experience:
At least 1 year of related work experience in a customer service role. - Supervisory Experience:
None required. - License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
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F&B SERVICE EXPERT employer: Delta Hotels by Marriott Huntingdon
Contact Detail:
Delta Hotels by Marriott Huntingdon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B SERVICE EXPERT
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for delivering outstanding service.
✨Tip Number 2
Network with current or former employees of Marriott. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the F&B Service Expert role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for a guest, as this will highlight your ability to create memorable experiences.
✨Tip Number 4
Be ready to discuss how you handle challenges in a fast-paced environment. The role requires teamwork and quick problem-solving, so demonstrating your ability to remain calm under pressure will set you apart from other candidates.
We think you need these skills to ace F&B SERVICE EXPERT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you provided exceptional service or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to create memorable guest experiences.
Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and problem-solving. These are crucial for a role in F&B service and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Delta Hotels by Marriott Huntingdon
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will resonate well with the interviewers.
✨Know the Menu Inside Out
Familiarise yourself with the menu items and their ingredients before the interview. Being able to discuss dishes confidently will demonstrate your commitment to providing detailed information to guests.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with kitchen staff and fellow team members. Share experiences where you successfully coordinated with others to enhance the guest experience, as teamwork is crucial in the F&B industry.
✨Prepare for Scenario Questions
Anticipate questions about handling guest complaints or difficult situations. Prepare thoughtful responses that showcase your problem-solving skills and ability to maintain professionalism under pressure.