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- Tasks: Create memorable guest experiences through check-ins, check-outs, and personalised service.
- Company: Join Delta Hotels by Marriott, a leader in hospitality with a focus on guest satisfaction.
- Benefits: Enjoy discounted stays, free meals, wellness programs, and training opportunities.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth while making a difference.
- Qualifications: Passionate, driven individuals eager to learn and develop their careers are encouraged to apply.
- Other info: Marriott is committed to diversity and offers a supportive, people-first culture.
The predicted salary is between 24000 - 36000 £ per year.
Guest Experience Expert (Reception), Edinburgh
Delta Hotels by Marriott Edinburgh is seeking a Guest Experience Expert to join our team!
Our goal isn’t just about smooth check-ins and check-outs. We aim to create a memorable and unique experience by delivering a wide range of services that guide guests throughout their stay.
Main Responsibilities:
- Using our company standards to anticipate and fulfill guest needs
- Engaging confidently and professionally with guests at all times
- Ensuring all check-in and check-out processes are completed
- Processing payments, including room charges, cash, and debit/credit transactions
- Communicating effectively with departments regarding guest requests
- Providing helpful information and recommendations to guests
Benefits:
- Discounted room rates for you, friends, and family worldwide
- Discount on food and beverages at Marriott hotels worldwide
- Personalized training and development opportunities
- Free parking
- Wellness programs
- Free meals during shifts
- Free access to the Leisure Club
- Opportunities to earn incentives
- Rewards for long service and retention
- And many more!
The Ideal Candidate:
We are looking for passionate, driven, eager to learn, and professional individuals who are eager to develop their careers.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. We are committed to non-discrimination based on any protected characteristics under applicable law.
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Guest Experience Expert (Reception) employer: Delta Hotels by Marriott Edinburgh
Contact Detail:
Delta Hotels by Marriott Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert (Reception)
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to guest experience will help you align your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, as this role requires engaging confidently with guests. Consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions.
✨Tip Number 3
Research common guest queries and concerns in the hospitality industry. Being prepared with thoughtful responses will show your proactive attitude and readiness to provide excellent service.
✨Tip Number 4
Network with current or former employees of Delta Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Guest Experience Expert (Reception)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Experience Expert position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any relevant hospitality experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your eagerness to contribute to the team at Delta Hotels by Marriott. Mention specific examples of how you have successfully engaged with guests in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott Edinburgh
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to meet guest needs.
✨Demonstrate Effective Communication Skills
Since the role involves engaging with guests and coordinating with various departments, practice clear and confident communication. Prepare to discuss how you've handled guest requests or resolved issues in previous positions.
✨Familiarise Yourself with Marriott's Standards
Research Marriott's service standards and values before the interview. Being knowledgeable about their approach will show that you're serious about the role and align with their mission to provide exceptional service.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, training opportunities, or how they measure guest satisfaction. It shows your interest in the role and helps you assess if it's the right fit for you.
